Image Systems' business area RemaSawco signs a Service Level Agreement (SLA) with Hilmer Andersson for just over SEK 700,000
RemaSawco AB has signed a Service Level Agreement (SLA) at the highest service level with the sawmill Hilmer Andersson, which thus becomes the first customer to sign the most comprehensive level for this type of agreement. The agreement covers seven different systems installed in both the saw line and in the green sorter. The order value amounts to a total of just over SEK 700,000.
The agreement that has now been signed with Hilmer Andersson is a new product ,SLA (Service Level Agreement), that RemaSawco is the first in the industry to offer. A completely new type of support and maintenance agreement where the customer buys a more comprehensive and safer solution for their maintenance than has traditionally been customary in the sawmill industry. The main goal is to increase operational reliability and avoid unnecessary production stoppages and increased cost control. This type of agreement is common in other industries and at RemaSawco we are convinced that it will also become standard in the sawmill industry in the future.
Hilmer Andersson now becomes the first customer, who not only realizes the benefits of an SLA, but also takes the leap and signs a comprehensive Service Level Agreement for their RemaSawco products.
The agreement is in operation and is initially valid for two years.
"We are signing this agreement with RemaSawco because we believe in the concept, to work preventively, and that it is exactly the right step for us to take to become even more efficient"
Says Nils Andersson, Production Manager at AB Hilmer Andersson
"We believe very much in this type of support and maintenance agreement, which gives both the customer and us as a supplier increased security. The fact that it is Hilmer Andersson now choosing to take this new step in the company's development is not surprising as they have already shown that they know how to run a successful sawmill"
Says Emilien Saindon, CEO RemaSawco AB
For further information, please contact:
Johan Friberg, CEO, tel: +46 13-200 100, e-mail: johan.friberg@imagesystems.se
Image Systems is a Swedish high-tech company and a leading supplier of products and services in high-resolution image processing. By constantly challenging the market's concept and instead offering new and more efficient solutions, we help our customers achieve increased success in their businesses. The company caters to a large number of industries globally and operations are conducted in two business areas RemaSawco and Motion Analysis. Image Systems has approx. 70 employees in offices in Sweden, Finland and Norway. In 2022, the group had a turnover of SEK 180 million. The share is listed on Nasdaq Stockholm Stock Exchange's Small Cap list and trades under the ticker IS. For further information visit our website www.imagesystemsgroup.se
