Plea to train staff at major Call Centre event!

UK’s fastest growing training provider JHP Training will be attending the Call Centre & Customer Management Expo (CCE) event at the NEC in Birmingham tomorrow. The two-day event encompasses over 5,000 visitors each year and is now in its 12th year running. JHP Training, part of the JHP Group, offers government funded training to staff within the call centre industry and is a market leader in using innovative technologies to enhance staff learning. The success of a call centre depends upon the skills and attributes of the staff who need a wide range of personal skills combined with IT and technical knowledge. Key to JHP Training’s approach has been the implementation of a paperless system for delivering vocational qualifications within the Call Centre environment – reducing the need for staff to be away from the workplace and most importantly, away from the phones. The online system simplifies the assessment and verification of Apprenticeship qualifications, facilitates easy communication between learners, managers and assessors. Learner’s can submit evidence, view their portfolio, receive feedback from their Assessor as well as request guidance and support from their Assessor between scheduled visits. Proven Business Benefits: • Increased competitiveness – 80% of businesses with an Apprenticeship programme say they are ‘more competitive in our industry than we would be without it'. • Reduced costs – 53% of businesses say they benefit from lower recruitment costs and 59% from lower overall training costs because of their Apprenticeship programmes. This gives businesses a competitive advantage in a tight labour market by reducing training and recruitment costs. • Increased staff retention – Apprenticeship programmes reduce external recruitment costs as a result of high retention rates. 57% of businesses feel that their Apprentices are more loyal then their non-Apprentices. JHP Group’s flexible online delivery model allows them to work with call centres of any size and the majority of training can be funded via government initiatives – making the implementation and management of the programme even more cost-effective. For more information on the JHP Training services or Apprenticeships, individuals are urged to seek free advice and information on 0845 603 4055.

Tags: