Plea to train staff at major Call Centre event!
UK’s fastest growing training provider JHP Training will be attending the Call Centre & Customer Management Expo (CCE) event at the NEC in Birmingham tomorrow. The two-day event encompasses over 5,000 visitors each year and is now in its 12th year running. JHP Training, part of the JHP Group, offers government funded training to staff within the call centre industry and is a market leader in using innovative technologies to enhance staff learning. The success of a call centre depends upon the skills and attributes of the staff who need a wide range of personal skills combined with IT and