True cost of university FOI requests revealed
The true cost to a university of processing a freedom of information (FOI) request has been revealed by JISC infoNet.Research by JISC infoNet shows that in the seven institutions surveyed, a FOI request takes a university an average of 5 hours 2 minutes to respond, at a cost of £99 rising to £121 when employment overheads are taken into consideration. However, the report suggests that there are factors influencing these costs including the size of the institution, the nature of the request and possibly the maturity of the institution’s records management system. Steve Bailey, the