KappAhl expands Shop Online
KappAhl is now expanding its e-commerce activity to include Norway and Finland. With a new, responsive design and the latest technology, the fashion chain is taking full advantage of the opportunities presented by e-commerce.
"It's the customer who chooses when, where and how she wants to shop", says KappAhl's CEO Johan Åberg. "KappAhl should be close at hand, 24 hours a day, every day."
KappAhl's e-commerce activity has seen extremely good development in terms of turnover since it began in 2011. The fashion chain closely follows the customers’ consumption patterns.
"Customers are increasingly preparing their purchases on the Internet now. This requires more of KappAhl in terms of presence and a clear concept", says KappAhl's Vice President Marketing Joakim Holmstrand.
The keywords in the development of the new site have been 'easy to shop', '24 hours a day' and 'more inspiration'. It has also been important to create effective, secure solutions. Improvements have included new search opportunities and better payment and freight options. And not least a modern and responsive design, which means that the layout adapts and is easy to read regardless of whether the customer uses a computer, mobile telephone or tablet.
"The new site facilitates an entirely new speed of response and hit rate for the business", says Joakim Holmstrand. "For the customer, everything must hang together. She should always recognise the shopping experience, whether she is using Shop Online or is visiting a store."
Efforts to reinforce the relationship with KappAhl's many loyal customers will continue as early as next year.
"We shall be where our customers are, when it suits them. We see opportunities to expand our Shop Online to more markets. Next will be Poland, during the first six months of 2015", concludes Johan Åberg.
KappAhl's new website can be found at www.kappahl.com
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Charlotte Högberg, Head Public Relations. Tel. +46 (0) 704 71 56 31, firstname.lastname@example.org