LogMeIn partners with Lionbridge to embed real-time translation into its customer engagement solution BoldChat
Integration with Lionbridge GeoFluent Real-Time Chat Translation extends BoldChat’s customer engagement capabilities for global businesses
LONDON - December 3, 2014 – LogMeIn, Inc. (NASDAQ:LOGM) and Lionbridge Technologies, Inc. (NASDAQ: LIOX) have announced a new partnership to bring real-time translation capabilities to BoldChat, LogMeIn’s multichannel and multi-device customer engagement offering.
Starting with BoldChat’s signature live chat capabilities, the integration with Lionbridge’s GeoFluent real-time translation allows sales and customer service staff to engage online and mobile customers in their native language by instantly translating the online conversation. As a result, multinational businesses – or even businesses with multilingual customer bases – can significantly broaden their reach, boost brand loyalty and cost-effectively support customers, regardless of language, location or device.
The new integrated capabilities were designed, tested and optimized for mobile engagement, and work with BoldChat’s mobile web and mobile app capabilities.
The new integration with GeoFluent makes it possible to:
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Reduce costs and time associated with supporting customers across languages and geographies through reduced staffing needs and providing chat agents to instantly translate BoldChat messages in real-time for both the customer or site visitor and the customer service agent.
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Identify and translate branded terms, industry lexicon, slang, typos and communication shortcuts common in mobile device interactions, resulting in higher quality translation. Agents can also choose to preview translated text and make adjustments, if needed, before sending to the visitor.
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Support “language swapping,” where agents can see when a visitor’s language has changed and quickly alter the conversation to adapt to the new language.
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Support more than 40 languages, including English, French, Spanish, German, Italian, Portuguese, Russian, Arabic, Traditional and Simplified Chinese, and Japanese.
“Serving today’s connected customer has become both a challenge and an opportunity for businesses. Lionbridge shares LogMeIn’s commitment to empower companies to better engage with their customers across devices, and more importantly, to unlock the inherent possibilities created by this increasing connectivity,” said Steve Castro-Miller, LogMeIn’s vice president of products for BoldChat. “Companies can support global customers and multi-lingual regions in a manner and language that best suits each consumer.”
“By integrating with GeoFluent, LogMeIn has made BoldChat truly global,” said Marc Osofsky, SVP & GM of Global Offerings at Lionbridge. “BoldChat clients can now support customer chats in 40 languages with English only staff. We believe this means improved customer engagement, higher conversion rates and reduced costs.”
The new capabilities are immediately available for customers of both BoldChat Enterprise and Lionbridge. For additional details, please contact sales@boldchat.com.
Valerio Rossetti
Red Lorry Yellow Lorry for LogMeIn
+44 (0)20 7403 8878
Jessica Branco
Matter Communications for Lionbridge
+1-401-649-4259
About Lionbridge
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 26 countries. To learn more, visit http://www.lionbridge.com.
About LogMeIn, Inc.
LogMeIn (NASDAQ:LOGM) transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. The company’s cloud services free millions of people to work from anywhere, empower IT professionals to securely embrace the modern cloud-centric workplace, give companies new ways to reach and support today’s connected customer, and help businesses bring the next generation of connected products to market. LogMeIn is headquartered in Boston’s Innovation District with offices in Australia, Hungary, India, Ireland, and the UK.
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