84% of Customers in UK and Europe Stop Doing Business With a Brand Following a Bad Experience, Latest Ovum and LogMeIn Research Finds
Study reveals over 50% of customers in Europe believe the ability to reach businesses’ customer support has worsened over the last two yearsLondon – 12 May, 2015 — A new study by LogMeIn, Inc. (NASDAQ:LOGM) and Ovum reveals a significant disconnect between what today’s mobile, always-connected customers have come to expect from customer service and what contact centres are delivering.
Although businesses are fully aware of new behavioural trends among customers, not all of them are tailoring their customer service experience to match customers’ needs. Over 50%
