MICHELIN LAUNCHES NATIONWIDE BREAKDOWN SERVICE
CV Show, Stand 4F80, Hall 4, NEC, Birmingham – 29 April to 1 May 2014
(Stoke-on-Trent – April 29, 2014) – Michelin is introducing a new 24/7 breakdown service for truck, bus and coach operators which uses audited and approved Michelin Certified Centres to provide comprehensive nationwide coverage across the UK and Republic of Ireland.
The new Michelin ONCall service was officially launched today, on the opening day of the CV Show. It draws upon the combined strength of all independent Michelin Truck Professional (MTP) dealers and ATS Euromaster centres to offer a rapid-response network of more than 300 commercial vehicle-ready service points.
Fleets benefit from competitive fixed pricing, a two hour response window and Michelin policy fitment rates which will exceed 90 per cent. Additional benefits for ONCall customers include a 12 month guarantee on all new Michelin tyres fitted, full access to their individual Michelin Remix casing bank and 30-day payment terms.
Richard Bezzant, MTP Programme Manager, says: “Operators need the reassurance of a roadside assistance service they can count on in an emergency – no matter where a vehicle is, or the time of day or night.
“We’ve developed Michelin ONCall from the ground up to ensure it combines everything our customers tell us they want from a tyre assistance service in a single package. No job is too big or too small, and our UK-based call centre team will keep the customer informed every step of the way.”
Fixed menu pricing enables customers to know exactly how much a call-out will cost before they dial 0845 362 8521 for assistance. All invoicing is processed centrally by Michelin, ensuring a customer will be invoiced directly by their local dealer, regardless of where in the UK or Ireland the job was carried out.
All roadside call-outs placed through ONCall will be attended by REACT-accredited technicians, giving the customer complete confidence that the technician will work in a safe and competent manner.
To register for the Michelin ONCall service, customers should contact their local Michelin account manager or email michelin.oncall@uk.michelin.com
For full terms and conditions, including the fixed menu pricing, please visit www.trucks.michelin.co.uk.
ends
Michelin (www.trucks.michelin.co.uk / @MichelinTruckUK)
Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers electronic mobility support services on ViaMichelin.com and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. The Group has a Technology Centre in charge of research and development with operations in Europe, North America and Asia. (www.michelin.com)
For further press information please contact:
David Johnson, Michelin Press Office
Tel: + 44 (0) 1782 402341 Email: d.johnson@uk.michelin.com
James Keeler, Garnett Keeler PR, Inver House, 37-39 Pound Street,
Carshalton, Surrey, SM5 3PG
Tel: +44 (0)20 8647 4467 E-mail: james.keeler@garnettkeeler.com
MICH_MTP/092/14
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