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Mindshare Technologies to Collect, Present Feedback for NRF’s 100th Annual Convention

WASHINGTON, Jan.4, 2010 – From raw complaints to a hardy pat on the back; give the NRF whatever you’ve got!The National Retail Federation (NRF) selected Mindshare Technologies to conduct the attendee/exhibitor feedback survey for their 2011 100th Annual Convention, taking place January 9-12 at the Jacob K. Javits Center in New York city. It will be the NRF’s first time utilizing an enterprise feedback management (EFM) system to collect its convention feedback. Mindshare’s customer feedback management  tools provide real-time data analysis and coaching tools to

New Technology Solves Retail’s Holiday Season Customer Service Flaws

Like a real-time customer service mind reader, new tool tells managers what’s wrong and how to fix it.SALT LAKE CITY, Dec. 27 – The holiday season is supposed to be a season of joy. But for many folks, gift shopping detracts from holiday cheer. Frustrating store layouts, absurd checkout lines and unknowledgeable seasonal employees plague retailers across the country. The customer’s voice is rapidly gaining power during this slow economy. To build loyalty, retail managers need to please every customer that walks through the door. If only they could read their customers’ minds. Recently

MINDSHARE TECHNOLOGIES RECEIVES ARBY’S RED HAT SUPPLIER ACHIEVEMENT AWARD

SALT LAKE CITY, Dec. 8, 2010 – Arby’s Restaurant Group, Inc. has named Mindshare Technologies as an Arby’s Red Hat Supplier Achievement Award winner. The award was presented during Arby’s Worldwide Franchise Convention held in Phoenix, Oct. 3-6, 2010. The Arby’s Red Hat Supplier Achievement Awards recognize Arby’s suppliers who have provided superior levels of service and support to the Arby’s system.  Mindshare Technologies, a leading provider of enterprise feedback solutions, worked with the Arby’s team to develop, test and implement an innovative voice of the customer program,

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