STANLEY CONVERGENT SECURITY SOLUTIONS INTRODUCES ITS REVOLUTIONARYPERFORMANCE SCORECARD FOR COMMERCIAL CUSTOMERS

Formal Quantitative Approach to Measure Performance, Delivery and Improvements for Commercial Customers

Naperville, IL – Stanley Convergent Security Solutions (Stanley CSS) recently introduced their newest initiative to assure performance and accountability through the release of its Commercial Customer Performance Scorecard. Built upon the success of the Stanley CSS National Account Performance Scorecard, first introduced in September 2005 to National Account customers, the new Commercial Customer Performance Scorecard revolutionizes performance accountability through total transparency for every Stanley CSS commercial customer.

Nothing like the Commercial Customer Performance Scorecard quantitatively exists in the industry today, and this bold step for Stanely CSS further raises the bar for the entire alarm industry, providing commercial customers with their own personalized tool to measure performance.  The new Commercial Customer Performance Scorecard allows customers to review Stanley CSS’s performance on the five customer touchpoints and see how Stanley CSS is doing on their account.

“With our Commercial Customer Performance Scorecard, we continue to show our commitment to operational excellence, unparalleled customer service and the use of advanced technology to maximize the customer experience and provide our customers total transparency in our performance on their accounts,” states Tony Byerly, President of Stanley CSS North America and United Kingdom Direct. “This philosophy of transparency is built upon our foundation of professional integrity, good old-fashioned honesty and performance accountability through focusing on operational excellence across the five customer touchpoints of account management, installation, service, monitoring and billing.”

Formal Quantitative Approach to Measure Performance, Delivery and Improvements

The new Commercial Customer Performance Scorecard offers a quantitative means to measure Stanley CSS’s performance on each customer account in key metrics such as “on-time” and “100% compliant” installations, “first-time fix” and “24-hour response” service calls, “on-time” fire inspections, “accurate and timely” monitoring actions and “accurate and detailed” invoices.  Stanley CSS’s performance over 60 metrics for each customer are presented on the individualized Scorecard.

            There is also an integrated “We Care” Survey that allows feedback to be given by each customer on how Stanley CSS is performing on their account. In addition, one-on-one meetings are scheduled with every commercial customer which enhances the process and allows total review of Stanley CSS performance and the customer’s security protection.   The two-way dialogue provides a meaningful exchange about how Stanley CSS can better serve them and provides an opportunity to foster a true business partnership as a complete security solutions provider.

            “We know that the Commercial Customer Performance Scorecard is something that makes Stanley CSS unique in our industry,” states Byerly. “Our customers are our business partners and they deserve the very best from their security investment. We are striving to be the preferred provider of choice and we are the only security company in the market with this level of formal commitment to open, honest feedback to better serve our customers.  This is another step forward in our quest to be the industry gold standard.”

            For more information about the Commercial Customer Performance Scorecard or Stanley Convergent Security Solutions, Inc., please visit: www.stanleycss.com.

Editor’s Note: A part of Stanley Black & Decker (NYSE: SWK), Stanley Convergent Security Solutions, Inc. is the second largest electronic security company based on total revenue and one of the largest system integrators in the United States. Stanley CSS has over 75 offices serving over 120 of the largest metropolitan markets in North America. Stanley CSS designs, installs, monitors and services security systems for industrial, government, commercial, residential and national account customers. Stanley CSS represents a network of resources, state-of-the-art technology and a culture dedicated to excellence; where its employees have the training, the equipment and the processes they need to deliver the finest security solutions in the industry. Stanley CSS provides the best of both worlds, a local company with global resources and one of the most trusted names in security serving over 300,000 customers in North America.

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For more information, contact:
Murphy Knott Public Relations, Inc.
312-867-9177

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