New Chapter Learning

About Us

If you plan, design or deliver learning, New Chapter Learning can help you to start a new chapter in your business success. Through passing on a few of our tried and tested secret recipes, we can help you to improve learner engagement whilst reducing delivery costs and improving the impact of training investment. The team at New Chapter Learning is passionate about learning, we champion personal and organisational development through learning, and we recognise that training professionals need opportunities to learn too. Our customers tell us that we’ve helped them to start a new chapter in their business success by introducing learning that sticks, and we’d really love to help you to start your own new chapter too New Chapter Learning offers: • Targeted training solutions that use both traditional and technology based delivery methods that create behaviour change that sticks• Leadership upskill and support programmes that create a customer centric culture in your business• Clear and simple recommendations that provide your business with easy to implement step changes, supporting a customer centric culture from the top.• Ongoing support, embedding the changes in your business.

Quotes

Big business has already reaped the rewards of taking their learning online, perhaps now it’s time for the SMEs

Michelle Holmes - Director of New Chapter Learning

The InsideOut Leadership Development programme is designed for both experienced and new to role managers who want to build on their skill to be effective leaders. This is not a day of management theories or endless powerpoint presentations, and develops practical skills, sound advice and ensures that everyone learns lessons immediately which they can and will put into practice. A real emphasis has been placed on making InsideOut an engaging and entertaining programme to maximise participation.

Jacci Wright - Director - New Chapter Learning

For many service businesses there is never a good time to really sit back and take a long look at the customer journey. However, this is essential for a business to improve its customer service programme, and our MOT is designed to develop a snapshot for an organisation. Our experience in the financial services sector means we have a great understanding of the customer journey, and we know that businesses of all sizes could easily make small step changes to their service delivery, which would have a huge impact on the customer experience. This improves retention, loyalty and therefore overall success and profitability of a business

Michelle Holmes - director - New Chapter Learning

Pick a time period -

Tags ( Active)

All Regulatory Non-Regulatory

Service Training and Customer Retention is the Key to a Prosperous 2014

Thu, Dec 19, 2013 15:25 CET

Michelle Holmes, Director of New Chapter Learning, the specialist training provider based in North East England, looks at the reasons why companies who have invested heavily in service related training and leadership and management development are winning the battle on the street for customer retention.Growing Pains In our capacity as designers of training solutions, we are often confronted by teams who are under severe pressure to grow their businesses through ambitious sales targets. This places an enormous emphasis on the customer facing part of the business, and specifically in the

The Challenge of Improving the Quality of Teaching and Learning.

Mon, Dec 09, 2013 13:27 CET

Whether you’re delivering training in the private sector and being judged on the quality of your learning by your stakeholders, or in the public sector, with the quality of your learning being reviewed under the Common Inspection Framework (CIF), by Ofsted, the key for both designers, deliverers and training departments and companies as a whole, is to make sure that the quality of their training is of the highest standard. Quality can only be built, maintained and improved by having quality measures, assessment and reviews in place to embed a culture of continuous improvement.What can

Role Specific Learning – what’s your experience of it

Mon, Nov 18, 2013 14:50 CET

As technology develops and time for learning within business hours becomes more challenging, more and more businesses are relying on individuals taking responsibility for their learning. What support and direction are individuals getting to help guide them in the types of learning that will be suitable for their roles?In larger organisations, with specific Learning and Development departments, you sometimes find Intranet sites with Role specific learning sites. Sites that have been developed to support staff in understanding the training that’s available to them. Whether that’s internal

Standard training templates – A ‘Help’ or a ‘Hindrance’?

Fri, Nov 08, 2013 18:03 CET

As a training designer, how often have you been asked to work with someone elses’ template? Did you find them a help or a hindrance?As training designers we have a flair for developing innovative, engaging and impactful learning. How then do we adapt our creative flair to the constraints that are sometimes placed upon us to work within the confines of standard design templates? Depending on your style, some might find standard design templates a useful framework in which to work, but for others, they may prove to be a tool that restricts their innovation. What’s your thoughts?

Can all face to face training be successfully converted to e-Learning?

Wed, Oct 23, 2013 13:04 CET

As e-Learning has become more and more popular as a learning delivery medium, training designers have increasingly come under pressure to deliver even those topics, which would have traditionally only been delivered in a workshop environment, as e-Learning instead. This brings into question if there are any content boundaries where e-Learning would be totally inappropriate as a delivery mediumTraining professionals know the benefit they’ve seen in many face to face workshop,s especially in instances of leadership development, team building or soft skills. Could the interaction among

Is it time for SMEs to have their own elearning revolution?

Thu, Oct 17, 2013 12:15 CET

E-learning has revolutionised training over the recent past. No more so than within the larger Corporates and also the public sector. As early adopters of this new technology, with the global downtown being a catalyst, businesses have leveraged online learning technologies to save money in their training budget, whilst enhancing the learning experience for their staff. It’s given learners greater flexibility to learn and given them a new dimension for learning. Is it time for more SMEs to reap those same rewards?In 2012, 74% of organisations reported that they use e-learning. It is

New Chapter Learning Looked InsideOut for Great Leadership

Tue, Oct 01, 2013 15:03 CET

Innovative training experts New Chapter Learning have held a one day InsideOut programme for a group of senior managers, in the first of a new programme of events, geared to help leaders build successful teams.This programme encouraged the group to consider the key skills, aptitudes and attitudes they need to develop their own organisation, and the personal development they can achieve by celebrating success within their organisation. However, unlike traditional training days, the InsideOut programme creates challenges throughout the day, and has a rapid programme of both indoor discussions

New Chapter Learning Looking InsideOut for Great Leadership

Wed, Aug 21, 2013 13:35 CET

Innovative training and customer service excellence experts New Chapter Learning are holding a one day InsideOut programme for a limited number of senior managers on Wednesday 25thSeptember 2013. This programme will take leaders on a journey of understanding and recognition of the key skills, aptitudes and attitudes they need to develop for their own organisations success.Senior executive training and development has been notoriously difficult to deliver and develop in innovative ways, and New Chapter Learning have pooled over 40 years of experience working with senior leadership teams to

New Chapter Learning ensure your customers journey is up to an MOT

Thu, Aug 01, 2013 15:48 CET

Innovative training and customer service excellence experts New Chapter Learning has launched a new opportunity for customer focussed businesses which delivers an instant MOT of the customer journey. This innovative short consultancy programme will offer a series of rapid activities combining a mystery shopper report, a detailed analysis of customer service processes and seven hours business consultancy to achieve maximum impact on any organisations customer service programme.Michelle Holmes, director of New Chapter Learning explained: ‘For many service businesses there is never a good time

There are no items matching the current filter

There are no more items matching the current filter

Share