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Big business has already reaped the rewards of taking their learning online, perhaps now it’s time for the SMEs
Michelle Holmes - Director of New Chapter Learning
The InsideOut Leadership Development programme is designed for both experienced and new to role managers who want to build on their skill to be effective leaders. This is not a day of management theories or endless powerpoint presentations, and develops practical skills, sound advice and ensures that everyone learns lessons immediately which they can and will put into practice. A real emphasis has been placed on making InsideOut an engaging and entertaining programme to maximise participation.
Jacci Wright - Director - New Chapter Learning
For many service businesses there is never a good time to really sit back and take a long look at the customer journey. However, this is essential for a business to improve its customer service programme, and our MOT is designed to develop a snapshot for an organisation. Our experience in the financial services sector means we have a great understanding of the customer journey, and we know that businesses of all sizes could easily make small step changes to their service delivery, which would have a huge impact on the customer experience. This improves retention, loyalty and therefore overall success and profitability of a business
Michelle Holmes - director - New Chapter Learning
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The Challenge of Improving the Quality of Teaching and Learning.

Whether you’re delivering training in the private sector and being judged on the quality of your learning by your stakeholders, or in the public sector, with the quality of your learning being reviewed under the Common Inspection Framework (CIF), by Ofsted, the key for both designers, deliverers and training departments and companies as a whole, is to make sure that the quality of their training is of the highest standard. Quality can only be built, maintained and improved by having quality measures, assessment and reviews in place to embed a culture of continuous improvement.What can

Standard training templates – A ‘Help’ or a ‘Hindrance’?

As a training designer, how often have you been asked to work with someone elses’ template?   Did you find them a help or a hindrance?As training designers we have a flair for developing innovative, engaging and impactful learning. How then do we adapt our creative flair to the constraints that are sometimes placed upon us to work within the confines of standard design templates? Depending on your style, some might find standard design templates a useful framework in which to work, but for others, they may prove to be a tool that restricts their innovation. What’s your thoughts?

Is it time for SMEs to have their own elearning revolution?

E-learning has revolutionised training over the recent past. No more so than within the larger Corporates and also the public sector. As early adopters of this new technology, with the global downtown being a catalyst, businesses have leveraged online learning technologies to save money in their training budget, whilst enhancing the learning experience for their staff. It’s given learners greater flexibility to learn and given them a new dimension for learning. Is it time for more SMEs to reap those same rewards?In 2012, 74% of organisations reported that they use e-learning. It is

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