New Chapter Learning

About Us

If you plan, design or deliver learning, New Chapter Learning can help you to start a new chapter in your business success. Through passing on a few of our tried and tested secret recipes, we can help you to improve learner engagement whilst reducing delivery costs and improving the impact of training investment. The team at New Chapter Learning is passionate about learning, we champion personal and organisational development through learning, and we recognise that training professionals need opportunities to learn too. Our customers tell us that we’ve helped them to start a new chapter in their business success by introducing learning that sticks, and we’d really love to help you to start your own new chapter too New Chapter Learning offers: • Targeted training solutions that use both traditional and technology based delivery methods that create behaviour change that sticks• Leadership upskill and support programmes that create a customer centric culture in your business• Clear and simple recommendations that provide your business with easy to implement step changes, supporting a customer centric culture from the top.• Ongoing support, embedding the changes in your business.

Quotes

Big business has already reaped the rewards of taking their learning online, perhaps now it’s time for the SMEs

Michelle Holmes - Director of New Chapter Learning

The InsideOut Leadership Development programme is designed for both experienced and new to role managers who want to build on their skill to be effective leaders. This is not a day of management theories or endless powerpoint presentations, and develops practical skills, sound advice and ensures that everyone learns lessons immediately which they can and will put into practice. A real emphasis has been placed on making InsideOut an engaging and entertaining programme to maximise participation.

Jacci Wright - Director - New Chapter Learning

For many service businesses there is never a good time to really sit back and take a long look at the customer journey. However, this is essential for a business to improve its customer service programme, and our MOT is designed to develop a snapshot for an organisation. Our experience in the financial services sector means we have a great understanding of the customer journey, and we know that businesses of all sizes could easily make small step changes to their service delivery, which would have a huge impact on the customer experience. This improves retention, loyalty and therefore overall success and profitability of a business

Michelle Holmes - director - New Chapter Learning

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Standard training templates – A ‘Help’ or a ‘Hindrance’?

Fri, Nov 08, 2013 18:03 CET

As a training designer, how often have you been asked to work with someone elses’ template? Did you find them a help or a hindrance?As training designers we have a flair for developing innovative, engaging and impactful learning. How then do we adapt our creative flair to the constraints that are sometimes placed upon us to work within the confines of standard design templates? Depending on your style, some might find standard design templates a useful framework in which to work, but for others, they may prove to be a tool that restricts their innovation. What’s your thoughts?

Can all face to face training be successfully converted to e-Learning?

Wed, Oct 23, 2013 13:04 CET

As e-Learning has become more and more popular as a learning delivery medium, training designers have increasingly come under pressure to deliver even those topics, which would have traditionally only been delivered in a workshop environment, as e-Learning instead. This brings into question if there are any content boundaries where e-Learning would be totally inappropriate as a delivery mediumTraining professionals know the benefit they’ve seen in many face to face workshop,s especially in instances of leadership development, team building or soft skills. Could the interaction among

Is it time for SMEs to have their own elearning revolution?

Thu, Oct 17, 2013 12:15 CET

E-learning has revolutionised training over the recent past. No more so than within the larger Corporates and also the public sector. As early adopters of this new technology, with the global downtown being a catalyst, businesses have leveraged online learning technologies to save money in their training budget, whilst enhancing the learning experience for their staff. It’s given learners greater flexibility to learn and given them a new dimension for learning. Is it time for more SMEs to reap those same rewards?In 2012, 74% of organisations reported that they use e-learning. It is