Free conferences for NHS complaint handlers

The Office of the Health Service Ombudsman is inviting NHS staff who have a role in complaint handling to attend one of six free events being held around the country. The conferences will follow the launch of the Ombudsman’s first annual report on NHS complaint handling performance and will give delegates the chance to hear more about the types of complaints that come to the Ombudsman from their own region. Delegates will also work through real case examples in breakout sessions to help embed the Ombudsman’s processes and expectations. Kathryn Hudson, Deputy Health Service Ombudsman, will deliver the keynote address. Recommended attendees: Senior staff who deal with, and/or have responsibility for, complaints in the NHS. Programme highlights: · Keynote presentation delivered by Kathryn Hudson, Deputy Health Service Ombudsman · Q&A Panel with Deputy Ombudsman and two directors · The Ombudsman’s processes workshops (with case studies) · Complaint handling in your region workshops (with case studies) Conference dates and locations: · 28 October 2010 - Birmingham, Hyatt Regency Hotel · 2 November 2010 - Newcastle, Hilton Newcastle Gateshead Hotel · 9 November 2010 - Manchester, Renaissance Hotel · 23 November 2010 - London, The Hallam Conference Centre · 1 December 2010 - London, The Hallam Conference Centre · 13 January 2011 - Exeter, Exeter Racecourse Registration information: Places will be limited at each event and we recommend early booking to secure your place. To register your interest in attending one of the events, or for more information, please telephone: 01323 637726 or email events@phso.co.uk.