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STRICT EMBARGO UNTIL 00.01 19 October 2010 Health Service Ombudsman’s report reveals NHS complaints statistics for South West region

The Health Service Ombudsman, Ann Abraham, has today published the first in an annual series of reports examining NHS complaint handling in England, with information on all NHS bodies in the South West region.Listening and Learning: the Ombudsman’s review of complaint handling by the NHS in England covers the first full year of the new complaint handling system for the NHS, and includes previously unpublished data about the number of complaints received by the Ombudsman in 2009-10 for every South West trust. The report also features patients’ stories from the Ombudsman’s case files. These

STRICT EMBARGO UNTIL 00.01 19 October 2010 Health Service Ombudsman’s report reveals NHS complaints statistics for South East Coast region

The Health Service Ombudsman, Ann Abraham, has today published the first in an annual series of reports examining NHS complaint handling in England, with information on all NHS bodies in the South East Coast region.Listening and Learning: the Ombudsman’s review of complaint handling by the NHS in England covers the first full year of the new complaint handling system for the NHS, and includes previously unpublished data about the number of complaints received by the Ombudsman in 2009-10 for every South East Coast trust. The report also features patients’ stories from the Ombudsman’s case

STRICT EMBARGO UNTIL 00.01 19 October 2010. Health Service Ombudsman’s report reveals NHS complaints statistics for London region

The Health Service Ombudsman, Ann Abraham, has today published the first in an annual series of reports examining NHS complaint handling in England, with information on all NHS bodies in the London region.Listening and Learning: the Ombudsman’s review of complaint handling by the NHS in England covers the first full year of the new complaint handling system for the NHS, and includes previously unpublished data about the number of complaints received by the Ombudsman in 2009-10 for every London trust. The report also features patients’ stories from the Ombudsman’s case files. These include

Ombudsmen welcome NHS progress on caring for people with learning disabilities, but note there is still a long way to go.

Ann Abraham, the Health Service Ombudsman and Tony Redmond, the Local Government Ombudsman have welcomed the publication of the “Six Lives” Progress Report today. Speaking about the report Ms Abraham said: “The Department of Health’s report demonstrates that the NHS and social care have taken seriously the issues identified in Six Lives. The report shows progress has been made in improving the quality of care and treatment for people with learning disabilities in some areas and demonstrates how the work of the Ombudsmen can achieve significant change for the benefit of a large group of

Free conferences for NHS complaint handlers

The Office of the Health Service Ombudsman is inviting NHS staff who have a role in complaint handling to attend one of six free events being held around the country. The conferences will follow the launch of the Ombudsman’s first annual report on NHS complaint handling performance and will give delegates the chance to hear more about the types of complaints that come to the Ombudsman from their own region. Delegates will also work through real case examples in breakout sessions to help embed the Ombudsman’s processes and expectations. Kathryn Hudson, Deputy Health Service Ombudsman, will

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