Netigate releases new AI feature to help organisations better understand and act upon customer and employee feedback data
Netigate is taking feedback management to the next level with the release of Ask AI. The new feature helps organisations, from banking to retail, telecoms, and more, extract actionable insights from their customer and employee experience data effortlessly and affordably.
STOCKHOLM, Sweden (January 21st, 2025) Netigate, a leading provider of experience management solutions, has announced the launch of Ask AI, a generative AI feature designed to help companies and organisations get clear answers from the voices of their customers and employees, and to immediately understand what to do to improve their experiences. The development and launch of Ask AI follows the acquisition by Netigate of Lumoa, the first CX platform to offer generative AI features.
Businesses and employers today risk being overwhelmed by the sheer volume of feedback they receive from their customers and workforce. This feedback comes from many sources, like surveys, online reviews, and customer service interactions, and can be spread across multiple online channels, including social media. Ask AI enables users to analyse specific data sets, such as feedback from a particular time period or touchpoint in any language, and receive instant, informed answers to their questions. The innovation offers a powerful, user-friendly, and affordable solution for professionals working in customer experience (CX), employee experience (EX), and for business leaders looking to turn feedback into actions that directly impact the experiences they provide.
“Most companies are sitting on vast amounts of underutilised customer and employee feedback data. This can amount to thousands, even millions of lines of written text, so figuring out how to use it is almost impossible,” says Carlos Del Corral, Chief Product Officer at Netigate, and continues: “We developed Ask AI to revolutionise how organizations harness the data from these customer and employee insights. Think of it as having your own feedback data expert available 24/7, providing understandable and actionable answers in seconds. The feature can save teams countless hours that would otherwise be spent gathering and processing information.”
With Ask AI, users can take immediate action based on the most critical issues affecting feedback scores, or find specific themes or issues that need to be addressed to improve CX or EX, and even schedule tasks to ensure appropriate actions are followed through. Any data processed is subject to GDPR and EU data privacy and protection standards.
Ask AI is available and live on the Netigate platform. On January 23rd, Netigate will host a live product demo webinar to demonstrate Ask AI’s capabilities in-depth and showcase its potential to transform feedback management. Register now at: https://www.netigate.net/events/ask-ai-feedback-into-action/.
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For additional information:
Fabrizio Trotti
Director of Marketing
Netigate
fabrizio.trotti@netigate.net
About Netigate:
Netigate is an international SaaS company offering a comprehensive experience management solution for organisations that seek to have an in-depth understanding of their employees and customers. Netigate strives to empower employees and professionals in customer experience to reveal the human perspective behind the numbers in order to drive business growth and decrease churn.
The company combines powerful AI and machine learning technologies with a large team of in-house insight consultants to help customers extract actionable insights from their data and make a tangible difference. Founded in 2005, the organisation has 1500+ subscribing customers globally. Netigate is over 150 employees strong, headquartered in Stockholm, with regional offices in Berlin, Frankfurt, Warsaw, Helsinki, and Oslo. In 2024, the Finnish CX software company Lumoa was acquired and is now part of Netigate. Since 2022, the private equity fund GRO Capital has been the majority shareholder of the company. www.netigate.net.
