Amica embraces SAS® fraud analytics to boost customer satisfaction while combating fraud
By putting its policyholders first, Amica Insurance is consistently recognized among the highest-ranking insurance carriers for customer service. The company is equally dedicated to expanding data analytics. By implementing SAS® Fraud Framework for Insurance , Amica aims to hit both targets. Amica will use SAS Fraud Framework for Insurance in the claims department to address both fraud detection and subrogation. “We chose SAS because they are a recognized leader in analytics,” said Ray Zientara, Business Intelligence Manager