Scania launches Fleet Care with Uptime Guarantee
Scania now extends its service Fleet Care, which enables truck and bus operators to fully focus on providing services while Scania ensures timely maintenance and repairs. This service is now being broadened with the introduction of Scania Fleet Care with Uptime Guarantee.
The new service additionally focuses on maintaining uptime. Truck hauliers and bus operators select the uptime they wish to uphold in a given time frame. In cities, for example, hauliers in retail distribution and city bus operators and might opt for 100 percent uptime Mondays through Fridays from 6 a.m. to 6 p.m. Scania will then ensure that maintenance and repairs are carried out on weekday evenings and nights as well as during weekends.
Tailored for uptime-sensitive operations
The service is specifically developed for uptime-sensitive operations with strict time slots and high daily utilisation of vehicles, including fuel transports, city buses and businesses with clear seasonal patterns such as coach tourism.
“We are giving customers a wide choice in selecting the hours that really matter for them, namely those generating profit,” says Claes Åkerlund, Head of Scania Service Concepts. “The service can be precisely tailored to their business and when their operational needs are greatest.”
Dedicated fleet managers
Each Fleet Care with Uptime Guarantee contract will thus be tailored and discussed individually. Scania will continuously monitor uptime and provide automatic compensation for any deviation from the agreed terms.
The dedicated fleet manager at Scania will take full responsibility for planning maintenance, preventive repairs and other repairs. The fleet manager will have full overview of the customer fleet and plan workshop actions to meet the uptime requirements.
“The advantage for transport operators is that they can dimension fleet sizes precisely to transport needs, thereby avoiding costly surplus capacity as a safeguard for unplanned disruptions.”
Improving Total Operating Economy
For buses, Scania Fleet Care with Uptime Guarantee is available for all bus bodies with Scania chassis. For trucks, the service is available for all vehicles connected to Scania Fleet Management. Scania Fleet Care with Uptime Guarantee will from November 2017 be available in selected European countries with continued roll-out planned for the coming months.
Scania Fleet Care was first introduced in 2014 and is now actively employed around the world. “Uptime is a crucial parameter for achieving a healthy Total Operating Economy. With this extended service, transporters can rest assured that the vehicles will always be available when needed the most”, explains Åkerlund.
For further information, please contact:
Claes Åkerlund, Head of Global Service Concepts, Scania Parts and Service
Phone: + 46 70 798 94 07
E-mail: claes.akerlund@scania.com
Scania is a world leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. In 2016, we delivered 73,100 trucks, 8,300 buses as well as 7,800 industrial and marine engines to our customers. Net sales totalled nearly SEK 104 billion, of which about 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 46,000 people. Research and development are concentrated in Sweden, with branches in Brazil and India. Production takes place in Europe, Latin America and Asia, with regional production centres in Africa, Asia and Eurasia. Scania is part of Volkswagen Truck & Bus GmbH. For more information visit www.scania.com.
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