Aperam väljer HCL Technologies
HCL hjälper Aperam att förbättra IT-verksamheten och användarupplevelser med tjänster för artificiell intelligens och automatisering
Stockholm, 20 september, 2019: Det globala teknologiföretaget HCL Technologies (HCL), har ingått ett avtal med det globala stålföretaget Aperam. HCL och Aperam ska tillsammans förbättra upplevelsen för medarbetare, öka affärssamverkan och effektivisera verksamheten globalt.
Aperam har verksamhet i 40 länder och cirka 9 800 medarbetare världen över. HCL ska införa en lösning som erbjuder tillgång till supporttjänster dygnet runt och i olika kanaler och på flera språk. Detta blir möjligt tack vare first-line support via den AI-baserade kognitiva virtuella assistenten DRYiCE™ Lucy. Dessutom ska automatisering och prediktiv analys minska tiden det tar för att åtgärda supportärenden och hjälpa Aperam i sitt digitala förändringsarbete. För att Aperam ska kunna dra mesta möjliga fördel av alla sina tjänsteleverantörer, ska HCL också skapa en helhetslösning för service integration.
- Som nästa steg i vårt förändringsarbete vill vi ytterligare förbättra verksamheten och adressera de nya behov som finns, säger Sandeep Jalan, Chief Financial Officer, Aperam. Det sker genom att införa nya teknologier, automatisering, digitalisering och en helt sammankopplad verksamhet. Vi bedömer att HCLs kompetens och expertis inom innovation and transformation kommer att vara värdefulla.
- Vårt samarbete med Aperam påvisar hur HCL kan möjliggöra IT-transformation via det vi kallar vår Mode 1-2-3 strategy, säger Sandeep K Saxena, Executive Vice President – UK Ireland, France & Benelux, ITO, HCL Technologies. Via vår expertis inom AI och automation och vårt ramverk för service integration, kommer Aperam att kunna stödja sitt supportteam med innovativa chatbot-lösningar som effektiviserar IT-verksamheten och hjälper till att erbjuda morgondagens lösningar redan nu.
About Aperam
Aperam is a global player in stainless, electrical and specialty steel, with customers in over 40 countries. The business is organised in three primary operating segments: Stainless & Electrical Steel, Services & Solutions and Alloys & Specialties. Aperam has 2.5 million tonnes of flat Stainless and Electrical steel capacity in Brazil and Europe and is a leader in high value specialty products. Aperam has a highly integrated distribution, processing and services network and a unique capability to produce stainless and specialty from low cost biomass (charcoal). Its industrial network is spread in six production facilities located in Brazil, Belgium and France. In 2018, Aperam had sales of EUR 4,677 million and steel shipments of 1.97 million tonnes. For further information, please refer to Aperam’s website at www.aperam.com
About HCL Technologies
HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCL’s Mode 1-2-3 strategy through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship™ enables businesses transform into next-gen enterprises.
HCL offers its services and products through three business units: IT and Business Services (ITBS), Engineering and R&D Services (ERS) and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations and next generational digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P, HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences & Healthcare and Public Services.
As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability and education initiatives. As of 12 months ended June 30, 2019, HCL has a consolidated revenue of US$ 8.9 billion and its 143,900 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.com
Forward–looking Statements
Certain statements in this release are forward-looking statements, which involve a number of risks, uncertainties, assumptions and other factors that could cause actual results to differ materially from those in such forward-looking statements. All statements, other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to the statements containing the words 'planned', 'expects', 'believes’,’ strategy', 'opportunity', 'anticipates', 'hopes' or other similar words. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding impact of pending regulatory proceedings, fluctuations in earnings, our ability to manage growth, intense competition in IT services, business process outsourcing and consulting services including those factors which may affect our cost advantage, wage increases in India, customer acceptances of our services, products and fee structures, our ability to attract and retain highly skilled professionals, our ability to integrate acquired assets in a cost-effective and timely manner, time and cost overruns on fixed-price, fixed-timeframe contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, the success of our brand development efforts, liability for damages on our service contracts, the success of the companies /entities in which we have made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property, other risks, uncertainties and general economic conditions affecting our industry. There can be no assurance that the forward-looking statements made herein will prove to be accurate, and issuance of such forward-looking statements should not be regarded as a representation by the Company, or any other person, that the objective and plans of the Company will be achieved. All forward-looking statements made herein are based on information presently available to the Management of the Company and the Company does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the Company.
For further details, please contact:
Elka Ghudial, Europe