Ricoh a ‘Leader’ in worldwide Managed Print Services Marketscape Analysis by IDC
London, 18 January 2012 – Ricoh Europe today announced the company has again been named a Leader in the “IDC MarketScape: Worldwide Managed Print Services 2011 Hardcopy Vendor Analysis.”[1] This is the second year of the report.
The latest analysis compares 11 hardcopy vendors participating in the worldwide managed print services (MPS) market. IDC’s detailed MPS definition emphasises proactive management of customers’ imaging and printing environment, continuous improvement of that environment, and change management.
As a Leader, Ricoh achieved high scores in both the strategic and capabilities categories. “Ricoh’s development of its global scope (consistent global structure, governance and process) is one of its biggest differentiators,” states the report, authored by IDC’s Holly Muscolino, Research Director for the Hardcopy Peripherals: Software and Services program. “The company’s structured approach to MDS delivery is also distinctive.”
Ricoh has leveraged its deep, global experience to shape its Managed Document Services (MDS) strategy for addressing pressing customer concerns in MPS, including cost control, environmental sustainability, information security and governance, business process efficiency, organisational change management, information worker (iWorker) productivity, information optimisation and strategic infrastructure.
Ricoh MDS is a globally cohesive approach to executing Ricoh programmes based entirely on the ways clients prefer to do business. Its streamlined delivery framework – Understand, Improve, Transform, Govern and Optimise – strengthens the three stages of partnership engagement: Project Management, Service Management and Organisational Change Management.
“While competitive MPS offerings focus tightly on devices and print management, Ricoh MDS addresses the business practices surrounding the management of both print and electronic information,” said Martin Hurley, Vice President and General Manager, Outsourcing Services, Ricoh Europe. “Ricoh MDS teams work to understand how each enterprise accesses, uses and stores information. Then we adapt and optimise those processes to make them more secure, more efficient and more effective.”
Ricoh has delivered custom MDS solutions to customers around the world. For customer success stories on Ricoh’s MDS approach, visit www.ricoh-europe.com/services-solutions/knowledge-base/customer-case-studies/.
[1] “IDC MarketScape: Worldwide Managed Print Services 2011 Hardcopy Vendor Analysis,” Doc # 232135 December 2011.
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About IDC MarketScape
IDC’s MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
About Ricoh
Ricoh Company, Ltd. (Ricoh Company) is a Fortune Global 500 company specialising in technology and services that transform high volume, document intensive business processes into more efficient ones. This is achieved through Ricoh’s expertise in Managed Document Services, Production Printing, Office Solutions and IT Services. By working with Ricoh, businesses can streamline the way they work, become more efficient and profitable, and share knowledge more effectively within their organisations. With a global workforce of 109,014, Ricoh operates in Europe, theAmericas, Asia Pacific,ChinaandJapan.
Ricoh Europe Holdings Plc is a public limited company and the EMEA headquarters of Ricoh Company with operations located inLondon,United KingdomandAmstelveen, theNetherlands. In the fiscal year ended 31 March 2011, revenues from Ricoh's EMEA operations totalled JPY413.9 billion (approx €3.5 billion based on the US Federal Reserve exchange rate 31 March 2011). Ricoh group’s worldwide sales totalled JPY1,942 billion (approx €16.4 billion based on the US Federal Reserve exchange rate 31 March 2011).
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