Having your call recorded should be seen as a positive says ComputerTel
With recent research* highlighting how nearly one in five people (18%) worry about having their call recorded by a business when they phone a call centre, an industry expert is suggesting that companies make it clearer why conversations are recorded.Sarah-Jane Heber-Hall from telecommunications specialist ComputerTel comments: “Our study also showed that 14% of people do not understand why their calls are recorded, which suggests that either some companies are failing to advise their customers - breaching the Telecommunications Act of 1984 – or are doing so in