The Art of Saying No
Saying no can be a real challenge, but only because most of us approach it the wrong way.John Gailbraith's housekeeper was a whiz when it came to saying no. One day in 1965 the noted economist was taking a nap when President Lyndon Johnson called his home. "He's taking a nap and has left strict orders not to be disturbed," his housekeeper told the President. Johnson replied, "Well, I'm the President. Wake him up." Her response? A simple: "I'm sorry, Mr. President, but I work for Mr. Galbraith, not for you." Then she hung up. Research from the University of California in San Francisco