CEO Appointment, Björn Olofsson joins Teleperformance Nordic, effective February 1, 2023

STOCKHOLM, FEBRUARY 1, 2023- Yannis Tourcomanis, CEO of North and East Europe, Middle East and Africa, and Interim CEO of Teleperformance Nordics, has announced the appointment of Björn Olofsson as Chief Executive Officer (CEO) of Teleperformance Nordics, effective from 1 February, 2023.

The appointment follows an extensive selection process to find the right profile with the skills and experience to take the transformation and growth of the Nordic region further in its journey to become the preferred partner and employer in all Nordic countries.

“Björn Olofsson joins Teleperformance Nordic at an important moment in its development. Teleperformance Nordic continues its transformation and growth in the Nordic countries. With Björn and his skills and international expertise, Teleperformance Nordic is now well positioned to accelerate in line with the growth plan towards 2023.” states Yannis Tourcomanis.

Björn has extensive senior leadership experience in the global service industry and consulting businesses. His tenure includes experience as the VP of Digital workspace for Ericsson, and before this, as the Managing Director for Sofigate and as Country Manager for Business Sweden USA. Björn’s consulting experience from Accenture and Acando, and his 30+ years of experience in business transformation, leading companies by sharpening market offerings, packaging intellectual property, and scaling with empathetic leadership, make him an ideal pairing with TP’s business culture. We are confident that his guidance will lead TP Nordic to become the number one business processes partner in Customer Experience in the Nordic market.

Björn Olofsson’s primary mission will be to accelerate the company’s transformation and growth. In particular, he will oversee and expand the ambitious regional business development strategy, which is a priority for the Teleperformance Group. Björn’s strategic roadmap will also focus on product innovation and next-generation technologies to guarantee the best solutions and additional services to customers in the Nordic Region. Finally, Björn’s direction will actively implement new processes and upgrade tools within the company to allow it to scale and accelerate its growth and will also enable the development of solutions that promote work-life balance, allowing TP to be the best employer in our business. Björn’s experience working in Denmark, Finland, and Norway will support the growth strategy in all Nordic markets.

“I am delighted to take on the CEO role of Teleperformance Nordic, a group with considerable local and global ambition. My background and experience in finding the right market opportunities, building reference customers, packaging intellectual property, building solid teams, and scaling the business align well with TP’s transformation strategy,” states Björn Olofsson. “We aim to transform and grow TP’s footprint in the Nordic countries while enhancing its unique innovation and product development capabilities to continue building our leadership in this industry.”

Olof Gertz
Chief Human Resource Officer
Teleperformance Nordic AB
+46 733 64 49 66

ABOUT TELEPERFORMANCE GROUP

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and related digital services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach. Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.

For more information: www.teleperformance.com Follow us on Twitter: @teleperformance