Scandic Wins Customer Service Award in Norway in Partnership with Teleperformance
STOCKHOLM, MAY 5, 2021 - Teleperformance, a leading global provider of digital integrated business services and an expert in customer interactions, announced that its partner, Scandic Hotels Norway, won the Customer Service Award “Kundeserviceprisen” for the second consecutive year within the Hotel category, in Norway’s largest customer experience survey.
The winners were announced last week during a virtual ceremony held on Thursday 29th of April 2021.
Highly regarded for its lengthy judging process spanning four months and 25 assessments, “Kundeserviceprisen” is a collaboration between SeeYou and Confex that includes mystery shopping evaluations from SeeYou, who contacts all participating organisations’ customer service centres via various channels. Each participant is then rated based on its response and waiting time, welcome and reception, the customer service representative, and the overall impression.
“We would like to thank Teleperformance for their dedication in supporting a great collaboration with Scandic. The fact that we received this award for the second year in a row, validates the high level of quality and commitment by both Scandic and Teleperformance in providing the best customer service,” said Robert Amundsen, CRM Manager, Scandic Hotels Norway.
“Congratulations to Scandic, and to Martin Ervik and his team in Teleperformance Norway, for supporting Scandic in providing an excellent service to their end customers, which has been recognized by this award for a second year in a row.” said Erika Rönnquist Hoh, CEO, Teleperformance Nordic. “This award demonstrates our continuous commitment to making each interaction matter with all customers”.
This is the second award received this year by Teleperformance in collaboration with Scandic, after winning Silver for “Best Outsourcing Partnership” with Scandic Hotels Denmark at the European Contact Centre & Customer Service Awards during a virtual ceremony held in March 2021.
About Teleperformance Group
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three extensive, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 380,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.9 billion, based on €1 = $1.21) and net profit of €324 million.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4 Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in 2019).
For more information: www.teleperformance.com. Follow us on Twitter: @teleperformance
About Scandic Hotels Group
Scandic is the largest hotel company in the Nordic countries with more than 280 hotels, in operation and under development, in more than 130 destinations. The company is the leader when it comes to integrating sustainability in all operations and its award-winning Design for All concept ensures that Scandic hotels are accessible to everyone. Well loved by guests and employees, the Scandic Friends loyalty program is the largest in the Nordic hotel industry and the company is one of the most attractive employers in the region. Scandic Hotels is listed on Nasdaq Stockholm.
Ramona JansonMarketing & Communications
+46 8 610 22 00
ramona.janson@teleperformance.com
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