Teleperformance and Scandic Denmark Wins Silver for Best Outsourcing Partnership in 2020 European Contact Centre & Customer Service Awards
STOCKHOLM, MARCH 19TH 2021 - Teleperformance, a leading global group in digital integrated business services, today announced that its operations in Copenhagen, Denmark, won Silver at the 2020 European Contact Centre & Customer Service Awards (ECCCSA) for Best Outsourcing Partnership (Small Program) for its cooperation with Scandic Denmark, in a virtual ceremony held on March 16, 2021.
Highly regarded for its robust judging process, the ECCCSAs award organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively.
“It is with great honour that we receive such a prestigious award for our partnership with Scandic Denmark,” said Erika Rönnquist Hoh, CEO, Teleperformance Nordic. “It recognizes our continuous commitment to our partners and their end customers. We would like to thank Scandic for their dedication in supporting such a great collaboration. Congratulations to our team in Denmark for providing a remarkable service.”
“What makes this partnership successful is the passion and commitment from both parties to create the framework for high employee satisfaction and brand loyalty,” said Pernilla Göthberg, Manager Destination Desk & Call Center, Scandic Danmark. “This award validates the high level of quality, trust, transparency, value-add, flexibility, agility and commitment evident in this unique partnership.”
“Being recognized for our partnership with Scandic is a huge honour,” said Jan Nordhøj, COO, Teleperformance Nordic. “I would like to take the opportunity to thank Markus Vasström at Teleperformance Denmark, and his team, in delivering an exceptional service to Scandic and their end customers, which has been recognized by this award.”
“Winning an ECCCSA is something Teleperformance and Scandic can be very proud of. They have been through a vigorous judging process, meeting highly experienced judges that can recognise ‘the best’ from our industry. Congratulations!” said Ann-Marie Stagg, Chair of the Judges, ECCCSA.
Teleperformance in Greece received the Gold Award for the same category for its partnership with Philips.
Teleperformance is the biggest winner of the 2020 European Contact Centre & Customer Service Awards, securing 11 awards with three Gold, five Silver, and three Bronze Awards.
Ramona JansonMarketing & Communications
+46 8 610 22 00
ramona.janson@teleperformance.com
About Teleperformance Group
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4 Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in 2019).
For more information: www.teleperformance.com. Follow us on Twitter: @teleperformance
