Teleperformance appoints Chief Transformation Officer for the Nordic Region

STOCKHOLM, August 17, 2021 – Teleperformance, a leading global group in digitally integrated business services announces the appointment of Robert Hagström as Chief Transformation Officer for the Nordic Region.

The appointment is part of a strategic effort to invest in strengthening and accelerating Teleperformance’s digital business transformation capabilities in Sweden, Norway, Finland, and Denmark.

Robert has held various senior positions with companies such as Bankgirot, Swedbank and more recently, PA Consulting Group.  He has more than 20 years of experience within the areas of strategy and solution development, change management, organizational effectiveness, program management and operations improvement, within industries such as telecom, banking, insurance, automotive, life sciences, transport, and public sector.  Robert holds a MSC in Mechanics and Finance from Luleå University and is certified in Lean Six Sigma – Black Belt.

“We are thrilled to welcome Robert to the Nordic Management Team”, said Erika Rönnquist Hoh, CEO, Teleperformance Nordic. “Teleperformance operates within an increasingly digital ecosystem that is constantly changing.  Together with Robert and his team, we will continue to deliver transformation initiatives that help companies re-engineer their operations and unlock value in an ever-changing business landscape.  This is essential in Teleperformance’s next phase of growth and market leadership in the Nordic Region, as we leverage all of our transformation capabilities to take customer, client, and employee experiences to the next level.”

“I am very excited and proud to join the Teleperformance Nordic team in their journey towards a fully integrated digital services company,” said Robert Hagström. “Teleperformance is a clear global leader with an amazing history and strong successes. I am honored to be part of the Nordic Transformation team, consisting of highly experienced and technically incisive experts who have been integral in the region’s great performance and innovations thus far.  I look forward to working closely with my team, our senior leadership teams and supporting our clients in their digital transformation to identify new opportunities to reinvent their business, improve the customer journey, gain in efficiency and generate value.”

About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4 Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in 2019).

For more information: www.teleperformance.com. Follow us on Twitter: @teleperformance