Teleperformance Nordic Wins Silver for Best BPO Partnership at the 2022 European Contact Centre & Customer Service Awards

STOCKHOLM, DECEMBER 5, 2022 - Teleperformance, a leading global group in digital integrated business services, is delighted to announce that its operations serving the Nordic Region won Silver at the 2022 European Contact Centre & Customer Service Awards (ECCCSA) for Best BPO Partnership for its outsourcing partnership with Mercedes-Benz AG. The award ceremony was held in London on November 22, 2022. 

Highly regarded for its robust judging process, the ECCCSAs recognizes organizations across Europe that are leading the way in delivering exceptional service to customers, awarding organizations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively. 

“It is with great honor that we receive this award for our partnership with Mercedes-Benz AG,” said Yannis Tourcomanis, CEO North and East Europe, Middle East and Africa, Teleperformance Group. “This award validates our continuous commitment to our partners and their end customers. We would like to congratulate and thank both teams for their dedication in supporting such a great collaboration, which is based on trust, high quality and commitment. We will not stop here and will continue to strive for service excellence. These respected independent awards show we continue to set a strong industry performance benchmark for outstanding customer experience throughout CEMEA.”

Teleperformance is the biggest winner of the 2022 European Contact Centre & Customer Service Awards, securing eight awards. They were recognized in the categories of Outsourced Contact Centre of the Year, Best BPO Partnership, Great Place To Work (Large), Best Approach to Diversity & Inclusion, and Most Effective Application of Technology (EX).

Since 2019, Teleperformance has collected a total of 33 ECCCSAs, including 11 Gold, 13 Silver, and 9 Bronze.

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach. Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares are included in the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019 and the FTSE4Good index since 2018.

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