New financing agreement advances Terveystalo's corporate responsibility work
Terveystalo has signed a facilities agreement of EUR 410 million, interest rate of which takes into account Terveystalo's achievement of its responsibility targets for improvement in customer satisfaction, employee satisfaction and well-being as well as mixed waste reduction.
Press release
Interest in sustainability has clearly increased in recent years, and sustainability linked financing is growing rapidly in Europe. The interest rate margin of the new financing agreement increases or decreases according to how well Terveystalo performs with regards to three responsibility targets. These targets are:
- Improve job satisfaction and well-being at work for both employees and private practitioners, measured by Employee Net Promoter Score, eNPS.
- Improve the customer satisfaction measured by Net Promoter Score, NPS of appointments from an already high level
- Reduce the amount of mixed waste generated in the clinic network operations by promoting recycling and material efficiency
Satisfaction and well-being of staff and private practitioners are paramount to ensuring a high quality of care and customer experience. In addition, the customer Net Promoter Score measures the company’s success in its key role, promoting customer well-being and preventing and treating illness. According to Terveystalo stakeholders, material efficiency and waste recycling is an important environmental issue for the company and Terveystalo wants to be a pioneer in promoting material efficiency in the healthcare sector.
The signed syndicated facilities agreement consists of a five-year loan of EUR 410 million to replace the agreements made in connection to the IPO and the acquisition of Attendo healthcare operations. SEB acted as coordinating mandated lead arranger and book runner as well as sustainability coordinator. OP Corporate Bank and Nordea joined as mandate lead arrangers and book runners and Swedbank as mandated lead arranger.
Quality and corporate responsibility are at the heart of Terveystalo strategy. Linking a loan agreement to sustainability targets is an indication that Terveystalo's management is aware of the company's material responsibility themes, while its business is focused on future growth opportunities.
“The arrangement is an important step in aligning corporate responsibility with Terveystalo's business and financial strategy. The progress of Terveystalo's sustainability work is reported in Terveystalo's annual sustainability report, which will be published for the first time in the early 2020. In addition, we continuously develop the clinical, experienced and operational quality of our operations, as well as the clinical outcomes of our care, and, as a pioneer in our industry, publish the results of our work in our annual Quality Book ”, says Ilkka Laurila, Terveystalo’s CFO and interim CEO.
Terveystalo Plc
Communications
For more information, please contact:
Kati Kaksonen, Director, Investor Relations and Financial Communications
Tel. +358 10 345 2034
Kati.kaksonen@terveystalo.com
Terveystalo in brief
Terveystalo is a listed company on the Helsinki Stock Exchange. Terveystalo is the largest health care service company in Finland with net sales and network. The company offers versatile primary and secondary health care services for corporate and private customers and the public sector. The nationwide network covers 260 locations across Finland. The clinic network is complemented by 24/7 digital services.
In 2018, Terveystalo had approximately 1.2 million individual customers and approximately 3.5 million visits to a physician. Around half of Terveystalo’s 10,000 health care professionals are employees of Terveystalo, while the other half are independent practitioners. www.terveystalo.com
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