Tieto to take care of Service Desk for new school platform in Stockholm
Tieto has signed a new agreement with the City of Stockholm to manage the general support service for Stockholm’s new IT-based operating system for schools, Skolplattformen.
The new Service Desk agreement means that Tieto will be providing support via channels including phone, email and chat for around 300,000 users at Stockholm’s 1,400 schools and pre-schools. The agreement runs until 2018, with an option to extend for another two plus two years.
- Tieto is an experienced IT specialist and has the ability to work well together with our various suppliers. We look forward to working together with Tieto to develop a new Service Desk for Skolplattformen, says Mats Eklund, IT Manager at the City of Stockholm’s Education Department.
Tieto was successful last year in the City of Stockholm’s procurement of school IT support for the register of children and pupils in the new platform, which also includes pupil documentation and management of teaching materials and absence reporting. The Service Desk aims to contribute to a positive experience for all stakeholders within the City of Stockholm.
- Customer support has an important role in everyday school work. This agreement is an acknowledgement on the fact that Tieto’s intensive work in developing IT for schools is in line with modern requirements. We are very pleased about receiving the extended confidence from such a big and important customer as the City of Stockholm, says Fredrik Pantze, Head of Tieto Education Nordic.
Skolplattformen is the City of Stockholm’s major IT initiative, replacing earlier IT systems in the field of school and education. Among other things, it aims to reduce teachers’ administrative procedures so that more time can be spent on teaching pupils. Skolplattformen, with effective IT assistance and efficient support, is an important element of Stockholm’s vision of being a world-leading knowledge region within 15 years.
For further information, please contact:
Fredrik Pantze, Head of Tieto Education Nordic
Phone +46 (0) 10 481 01 03, e-mail: fredrik.pantze[at]tieto.com
Monika Sidén, Press Officer for the City of Stockholm
Phone: +46 (0) 8 508 33 059, e-mail: monika.siden[at]stockholm.se
Tieto is the Nordic region’s biggest IT services company, providing full life-cycle services for both the private and public sectors, as well as product development services in the fields of communication technology and embedded software technology. The company has global presence through its product development business and global delivery centres. We aim to develop enterprises and society with the aid of IT and to create opportunities for our customers to transform their businesses. We believe in development and results that can be seen.
Tieto was founded in 1968 and has its head office in Helsinki. We have around 14,000 employees in more than 20 countries, with turnover of approximately EUR 1.6 billion. The share is listed on Nasdaq in Helsinki and Stockholm. For further information, go to www.tieto.se.
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