AVG Technologies Licenses Tific’s Click ‘n Fix - Enhances Customer Support through Automation
AMSTERDAM and GOTHENBURG, October 21, 2010 – AVG Technologies, makers of the world’s most popular free anti-virus software, today announced that they have signed a license agreement with Tific, a leading provider of support automation solutions. As part of the licensing agreement, AVG Technologies will implement Tific’s Click ‘n’ Fix solution to enhance customer service through the automated remediation of common, reoccurring technical problems.
With the implementation of Click ‘n’ Fix into AVG’s customer support knowledge base, AVG 110 million customers can either follow the steps offered by the knowledge base or simply select the Click ‘n Fix option to fix the problem automatically. As a result, AVG customers can eliminate the need to follow often challenging technical instructions. Through the use of Click ‘n’ Fix AVG hopes to improve the success rate of customer self-service and increase overall customer satisfaction.
Tific’s automated solutions can be found within the support section of the AVG websites at www.avg.com/support and free.avg.com/support. Click ‘n’ Fix tools can be found in some of the Frequently Asked Questions (FAQ). AVG plans to continuously add automated solutions to more frequently asked support questions.
“We are looking forward to developing value added services for our customers. Sometimes it can be a challenge to follow all the technical instructions to solve issues caused by a virus or suspicious activity. This is what we are going to change and we hope this will help our customers to enjoy their digital lives without any unwanted stress”, says Jitka Vondrakova, Senior Contact Center Manager at AVG Technologies.
“I’m very proud of this contract with AVG. Customer support is becoming an increasingly strategic differentiator for software and hardware companies and we have again proven that our solutions help customer get ahead of the field. Our new Click ‘n Fix offering with its SaaS delivery has been received very positively in the market and I expect it to grow fast”, says Johan Attby, VP Business Development at Tific.
Talk to us:
Siobhan MacDermott
AVG Technologies – Investor Relations
E-mail: siobhan.macdermott@avg.com
CZ Mobile: +420 725 695 132
UK Mobile: +44 (0) 782 418 3081
US Mobile: +1 415 299 2945
Johan Attby
VP Business Development, Tific AB
+46 708 688010, johan.attby@tific.com
Gareth Davies
MS&L Group for AVG
+44(0)7949 033 895
gareth.davies@mslworldwide.com
About AVG Technologies
AVG is a global security software maker protecting more than 110 million consumers and small businesses in 170 countries from the ever-growing incidence of web threats, viruses, spam, cyber-scams and hackers on the Internet. AVG has nearly two decades of experience in combating cyber crime and one of the most advanced laboratories for detecting, pre-empting and combating Web-borne threats from around the world. Its free, downloadable software allows novice users to have basic anti-virus protection and then easily upgrade to greater levels of safety and defense when they are ready. AVG has nearly 6,000 resellers, partners and distributors globally including Amazon.com, CNET, Cisco, Ingram Micro, Play.com, Wal-Mart, and Yahoo!. To learn more about AVG, visit www.AVG.com.
About Tific
Tific is a leading provider of self-healing support automation solutions for large enterprise IT operations, IT outsourcers, Tech Support Providers, Internet Service Providers, and software and hardware vendors. Our solutions streamline the support supply chain and represent the leading ideas in the invention, design, and development of second-generation support automation. Our breakthrough technology eliminates support calls and repetitive problems by providing best-of-breed self-healing solutions that empower end users to succeed at resolving their own problems. For more information, visit http://www.tific.com