AVG Technologies Licenses Tific’s Click ‘n Fix - Enhances Customer Support through Automation
AMSTERDAM and GOTHENBURG, October 21, 2010 – AVG Technologies, makers of the world’s most popular free anti-virus software, today announced that they have signed a license agreement with Tific, a leading provider of support automation solutions. As part of the licensing agreement, AVG Technologies will implement Tific’s Click ‘n’ Fix solution to enhance customer service through the automated remediation of common, reoccurring technical problems.With the implementation of Click ‘n’ Fix into AVG’s customer support knowledge base, AVG 110 million customers can either follow the steps offered