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Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 27,000 customer experience specialists at 50 contact centers across 20 countries, delivering services in 33 languages to international brands in various industry verticals.

Contacts

  • Transcom WorldWide AB
    Hälsingegatan 40, 15th floor P.O. Box 34220 SE-100 26 Stockholm Sweden
    +46 8 120 800 80
    http://www.transcom.com
  • Helene Ruda

    Head of Group Communications


    +46 70 311 75 60
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    Transcom Holding AB (publ): Invitation to Transcom fourth quarter 2019 results presentation

    Transcom are pleased to invite you to their Q4 2019 financial update call on Friday, February 14, 2020 at 9:00 CET, following the release of Q4 2019 results at 8:00 am CET. The press release will include the presentation for the call. The materials will also be available on https://www.transcom.com/en/investor-relations. Representing Transcom Jonas Dahlberg, President & CEO Presentation details Date/Time: Friday, February 14, 2020 at 9:00 CET Online Registration link: http://emea.directeventreg.com/registration/6352076 Important note: Please register via the link above at

    Transcom Holding AB (publ): Correction in third quarter results report 2019

    Transcom today published a correction of the report for the third quarter 2019, made public on November 7, 2019. The correction relates to reported values of Income tax expense, Goodwill and Deferred tax liabilities which effected the value of Equity as per September 30, 2019. The correction is not deemed to be of a price sensitive nature in relation to Transcom’s outstanding bond loan.   The correct figures for the period January to September should be €-5,842 in Income tax expense, and correct figures as of September should be €205,264 thousands for Goodwill, €25,181 thousands

    Transcom Holding AB (publ): Brent Welch to be elected as new Board Member of Transcom

    Transcom Holding AB is pleased to announce that Brent Welch is to be elected to the Transcom Board, adding in-depth sales and operational expertise supporting Transcom in its next phase of profitable growth.Brent Welch has 35+ years of experience running global operations including over a decade with Teleperformance, the largest world-wide outsourced contact center provider.  He held several executive positions there including Global COO. He has received Tele-professionals Consultant of the Year Award and TMC’s Lifetime Achievement Award, and since 2017 active in his own management and

    Transcom Holding AB (publ): Jonas Dahlberg announced as new CEO of Transcom

    The Board of Transcom Holding AB (publ) has decided to promote the current CFO, Jonas Dahlberg, to the position of CEO and President effective as of January 1, 2020, when the current CEO Michael Weinreich, will leave the company operationally and step into a Senior Advisor role to the Transcom Board. Transcom is an international customer experience provider with about 27,000 employees serving Europe, North America and the global English-speaking markets. Over the last two and a half years, Transcom has significantly improved profitability, developed a strong digital offering, and is now

    Transcom Holding AB (publ): Invitation to Transcom third quarter 2019 results presentation

    Transcom are pleased to invite you to their Q3 2019 financial update call on Thursday, November 7, 2019 at 9:00 CET, following the release of Q3 2019 results at 8:00 am CET. The press release will include the presentation for the call. The materials will also be available on https://www.transcom.com/en/investor-relations. Representing Transcom Michael Weinreich, President & CEO Jonas Dahlberg, CFO Presentation details Date/Time: Thursday, November 7, 2019 at 9:00 CET Online Registration link: http://emea.directeventreg.com/registration/3877155 Important note: Please

    Transcom unveils global innovation hub T:Labs

    Reinventing customer care through high tech innovationTo meet the demands of a fast moving industry and be at the forefront of innovation to help our clients grow, Transcom is now announcing T:Labs, a cross functional and global innovation hub. T:Labs will capture and explore ideas through creative collaboration with employees, clients and partners. The best ideas will be explored using a structured process for experimentation and proof-of-value pilots. Key learnings will feed straight into the product and service development process and where possible be shared back to clients, employees

    Transcom Holding AB (publ): Invitation to Transcom second quarter 2019 results presentation

    Transcom are pleased to invite you to their Q2 2019 Financial update call on Tuesday, August 27, 2019 at 9:00 CET, following the release of Q2 2019 results at 8:00 am CET. The press release will include the presentation for the call. The materials will also be available on https://www.transcom.com/en/investor-relations. Representing Transcom Michael Weinreich, President & CEO Jonas Dahlberg, CFO Mattias Holmström, Director at Altor Equity Partner AB   Presentation details Date/Time: Tuesday, August 27, 2019 at 9:00 CET Online Registration link: http://emea.

    INPS – Equitalia Contact Center Service Tender

    INPS General Direction Office has after two years deliberation awarded the assignment of the INPS Contact Center – Equitalia Service to a new group of service providers. After having reviewed the submitted proposals together with lawyers and pricing experts, the Covisian joint venture, of which Transcom is part, has decided to file an appeal. The group finds the price of the winning bid unrealistic on the basis of the technical offer and related price. The appeal was submitted on Friday, May 3. Transcom firmly believes that the bid submitted by the joint venture of which it is part is

    Transcom signs asset transfer agreement with DPV to acquire ASA Informationsdienste GmbH

    On April 18, 2019, Transcom Holding AB (publ) and its subsidiaries (”Transcom”) and DPV Deutscher Pressevertrieb GmbH signed an agreement to transfer assets and contracts from ASA Informationsdienste GmbH to Transcom Rostock. The transaction is expected to be effective from May 2019. ASA is one of the leading customer service provider specialized in the publishing and media industry in Germany. The company was founded in 1993 and has now been servicing the media industry for more than 25 years. ASA’s clients benefit from over 100 experienced and fully dedicated media experts that handle

    Transcom Holding AB (publ): Invitation to Transcom first quarter 2019 results presentation

    Transcom are pleased to invite you to their Q1 2019 Financial update call on Tuesday, May 14, 2019 at 9:00 CET, following the release of Q1 2019 results at 8:00 am CET. The press release will include the presentation for the call. The materials will also be available on https://transcom.com/en/investor-relations. Representing Transcom Michael Weinreich, President & CEO Leif Mårtensson, CFO Mattias Holmström, Director at Altor Equity Partner AB Presentation details Date/Time: Tuesday, May 14, 2019 at 9:00 CET Online Registration link: http://emea.directeventreg.com/

    Transcom and Whirlpool launch conversational commerce solution to accelerate customer service experience

    In February, Transcom and Whirlpool launched a new conversational customer service channel using the WhatsApp Business API. The new channel was introduced by a simple banner on Whirlpool’s website along other options such as voice and chat, and rapidly claimed the position as one of the preferred channels for Whirlpool’s customers. "We are an innovative company always with the purpose of keeping households running smoothly and making homework easy. This year we are proud to celebrate 100 years Bauknecht, our main brand for Germany." says Nora Haug, Business Development & Consumer Journey

    Transcom divests operations in Chile

    Transcom Holding AB (publ) today announced that the company has signed and closed an agreement to divest its operations in Chile. The transaction concludes the divestment of Transcom’s operations in Latin America following the divestment of operations in Colombia year 2016 and Peru year 2017. “Our strategic decision to exit the Latin American market is influenced by a major shift in market conditions during the last years, and macroeconomic changes that negatively affected the viability of Latin American contact centers as an offshore delivery solution for clients in Spain. Transcom has

    Transcom comments on Moody’s downgrade

    Moody’s Investors Service (Moody’s) has downgraded Transcom Holding AB’s corporate family rating (CFR) to B3 from B2 and probability of default rating (PDR) to B3-PD from B2-PD. The outlook on the ratings is stable. Moody’s rating rationale is mainly driven by a larger than expected revenue decline and higher than projected operational restructuring charges, and Transcom’s liquidity position being negatively impacted by restructuring charges, working capital, and acquisitions. While the downgrade is disappointing, Moody’s points out the mitigating effects of Transcom’s strong European

    Transcom completes acquisition of TMS connected

    Further to the announcement on January 17th, Transcom is pleased to announce that the acquisition of TMS connected! is now completed. “I am very happy to formally welcome the TMS connected! team to the Transcom family. The market’s response since we announced our intentions to acquire TMS connected! has been very positive. We are now eager to explore all the joint opportunities that this acquisition brings, creating a center of excellence for the utilities sector that can be leveraged within the entire Transcom group, broadening our vertical exposure both in Germany and the rest of the

    Transcom Holding AB (publ): Invitation to Transcom fourth quarter 2018 results presentation

    Transcom are pleased to invite you to their Q4 2018 Financial update call on Wednesday, February 20, 2019 at 9:00 CET, following the release of Q4 2018 results at 8:00 am CET. The press release will include the presentation for the call. The materials will also be available on https://transcom.com/en/investor-relations. Representing Transcom Michael Weinreich, President & CEO Leif Mårtensson, CFO Mattias Holmström, Director at Altor Equity Partner AB Presentation details Date/Time: Wednesday, February 20 at 9:00 CET Online Registration link: http://emea.directeventreg.

    Transcom signs agreement to acquire TMS connected!

    On January 10, 2019, Transcom TopCo AB and its subsidiary Kommstart Euro 9 AB (under change of name to Transcom DACH Holding AB) signed an agreement to acquire TMS connected! Verwaltungs GmbH and TMS connected! GmbH & Co KG. Transcom Kommstart Euro 9 AB is a sister company to Transcom Holding AB outside the restricted group of Transcom Holding AB’s bond financing. The transaction is expected to close during February 2019, subject to regulatory approval. TMS connected! is one of the leading customer service providers specialized in the utilities industry in Germany. The company was

    Transcom Holding AB (publ) appoints new Chief Financial Officer

    Transcom Holding AB (publ) (”Transcom”), the global customer experience specialist, today announced the appointment of Jonas Dahlberg as Chief Financial Officer, succeeding Leif Mårtensson with effect from 1st of July 2019. “I want to thank Leif for his immense contribution to Transcom’s transformation. He has been instrumental to kick off our value generation program as well as to lay the foundation for future growth with the successful bond transaction in 2018 and financial integration of our recent M&A transactions. I am delighted that we could recruit Jonas as our new CFO for the

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