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Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 27,000 customer experience specialists at 50 contact centers across 20 countries, delivering services in 33 languages to international brands in various industry verticals.

Contacts

  • Transcom WorldWide AB
    Hälsingegatan 40, 15th floor P.O. Box 34220 SE-100 26 Stockholm Sweden
    +46 8 120 800 80
    http://www.transcom.com
  • Helene Ruda

    Head of Group Communications


    +46 70 311 75 60
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    Transcom Holding AB (publ): Year-end-report 2020

    Fourth quarter 2020 highlights · Revenue increased to 157.4 M€ (141.8) · EBITDA excluding non-recurring items increased to 19.7 M€ (16.6) · EBITDA margin excluding non-recurring items increased to 12.5% (11.7%) · Operating cash flow amounted to 8.5 M€ (21.2) · Net debt/EBITDA decreased to 3.6 (4.2) January-December 2020 · Revenue increased to 557.8 M€ (541.5) · EBITDA excluding non-recurring items increased to 56.6 M€ (48.8) · EBITDA margin excluding non-recurring items increased to 10.2% (9.0%) · Operating cash flow amounted to 50.3 M€ (51.4) Comments

    Transcom Holding AB (publ): Invitation to Transcom fourth quarter 2020 results presentation

    Transcom are pleased to invite you to their Q4 2020 financial update call on Wednesday, February 17, at 9:00 CET, following the release of Q4 2020 results at 8:00 am CET. The press release will include a link to the presentation for the call. The materials will also be available on https://www.transcom.com/en/investor-relations. Representing Transcom Jonas Dahlberg, President & CEO Snejana Koleva, CFO Presentation details Date/Time: Wednesday, February 17, 2021 at 9:00 CET Online Registration link: http://emea.directeventreg.com/registration/3358027 Important note:

    Transcom Holding AB (publ): Third quarter report 2020

    Third quarter 2020 highlights · Revenue increased to 140.4 M€ (130.5) · EBITDA excluding non-recurring items increased to 15.3 M€ (10.6) · EBITDA margin excluding non-recurring items increased to 10.9% (8.1%) · Operating cash flow increased to 20.9 M€ (12.5) · Net debt/EBITDA decreased to 3.7 (4.3) January-September 2020 · Revenue increased to 400.4 M€ (399.6) · EBITDA excluding non-recurring items increased to 36.9 M€ (32.2) · EBITDA margin excluding non-recurring items increased to 9.2% (8.1%) · Operating cash flow increased to 41.8 M€ (30.1) Comments

    Transcom Holding AB (publ): Invitation to Transcom third quarter 2020 results presentation

    Transcom are pleased to invite you to their Q3 2020 financial update call on Wednesday, November 11, 2020 at 9:00 CET, following the release of Q3 2020 results at 8:00 am CET. The press release will include a link to the presentation for the call. The materials will also be available on https://www.transcom.com/en/investor-relations. Representing Transcom Jonas Dahlberg, President & CEO Snejana Koleva, CFO   Presentation details Date/Time: Wednesday, November 11, 2020 at 9:00 CET Online Registration link: http://emea.directeventreg.com/registration/9869364 Important

    Transcom named Global Rising Star and Europe & UK Leader within Contact Center Customer Experience Services – Digital Operations

    Transcom has been recognized as a Global Rising Star and a Europe & UK Leader in the Contact Center - Customer Experience Services market by the Information Services Group (ISG), a leading global technology research and advisory firm. Transcom is acknowledged for its investments in innovation, aggressive growth plans and growing digital capabilities in the ISG Provider Lens™: Contact Center - Customer Experience Services 2020 Global and Europe & UK reports. “We believe that outstanding customer service is based on interactions between people, augmented by the efficiency of technology.

    Transcom Holding AB (publ): Second quarter report 2020

    Second quarter 2020 highlights · Revenue amounted to 132.2 M€ (134.0) · EBITDA excluding non-recurring items amounted to 11.5 M€ (9.7) · EBITDA margin excluding non-recurring items amounted to 8.7% (7.2%) · Operating cash flow amounted to 13.6 M€ (4.6) · Net debt/EBITDA amounted to 4.3x (4.5) January-June 2020 · Revenue amounted to 260.0 M€ (269.1) · EBITDA excluding non-recurring items amounted to 21.6 M€ (21.6) · EBITDA margin excluding non-recurring items amounted to 8.3% (8.0%) · Operating cash flow amounted to 20.9 M€ (17.7) · Net debt/EBITDA

    Transcom North America recertified for COPC Customer Experience Standard for Work-From-Home Technical Support Program

    Transcom North America today announced that it has been recertified to the COPC Customer Experience (CX) Standard for Outsource Service Providers  Release R6.1. The COPC CX Standard is the most prestigious and widely used performance management system for customer experience operations worldwide. Transcom North America operates a large U.S. and Canadian footprint of work-from-home advisors supporting a variety of client programs as the core of its rapidly growing global distributed agent platform. “Transcom was the first service provider to

    Transcom Holding AB (publ): Invitation to Transcom second quarter 2020 results presentation

    Transcom are pleased to invite you to their Q2 2020 financial update call on Tuesday, July 21, 2020 at 9:00 CET, following the release of Q2 2020 results at 8:00 am CET. The press release will include a link to the presentation for the call. The materials will also be available on https://www.transcom.com/en/investor-relations. Representing Transcom Jonas Dahlberg, President & CEO Presentation details Date/Time: Tuesday, July 21, 2020 at 9:00 CET Online Registration link: http://emea.directeventreg.com/registration/5574908 Important note: Please register via the link above

    Transcom Holding AB (publ): First quarter report 2020 (incl report)

    Corrected press release including the Q1 2020 reportTranscom today announced that its Q1 report for 2020 is now available on www.transcom.com, direct link here . Q1 2020 Financial Update Call Transcom will host a conference call on Thursday, May 7, 2020 at 9:00 CET. The presentation for the call is available via this link  and on https://transcom.com/en/investor-relations. Call in details Date/Time:

    Transcom Holding AB (publ): Invitation to Transcom first quarter 2020 results presentation

    Transcom are pleased to invite you to their Q1 2020 Financial update call on Thursday, May 7, 2020 at 9:00 CET, following the release of Q1 2020 results at 8:00 am CET. The press release will include the presentation for the call. The materials will also be available on https://transcom.com/en/investor-relations. Representing Transcom Jonas Dahlberg, CEO and President Presentation details Date/Time: Thursday, May 7, 2020 at 9:00 CET Online Registration link: http://emea.directeventreg.com/registration/3493863 Important note: Please register via the link above at least 5-10

    Transcom Holding AB (publ) appoints Snejana Koleva as new CFO

    Transcom, the global customer experience specialist, today announced the appointment of Snejana Koleva as new CFO, with effect from September 1, 2020. “I’m delighted to announce Snejana Koleva as CFO for Transcom. Snejana brings broad and international experience from finance, strategy and operations. In particular, her experience as Finance Director in a world-class operations environment is highly relevant for Transcom. We see major potential in further elevating our profitability through operational excellence and is looking forward to Snejana’s support in realizing that potential”,

    Transcom appoints Chief Commercial Officer for North America

    Transcom steps up its ambition level in North America through the appointment of Donald B. Berryman as EVP and Chief Commercial Officer“Transcom is an established provider of customer services in North America. We serve several prestigious blue chips. We have a strong service offering and our performance is second to none. We’re now stepping up our ambition for growth and I’m delighted to welcome Donald Berryman to the team. Don is a BPO seasoned veteran and getting him on the team is a testimonial to our ambition level”, says Jonas Dahlberg, President & CEO Transcom. Transcom provides

    Transcom Holding AB (publ) signs new term loan facility of EUR 20 million

    NOT FOR RELEASE, PUBLICATION OR DISTRIBUTION IN OR INTO THE UNITED STATES OR TO ANY PERSON LOCATED OR RESIDENT IN ANY OTHER JURISDICTION WHERE IT IS UNLAWFUL TO DISTRIBUTE THIS ANNOUNCEMENT. Transcom Holding AB (publ) (“Transcom") has today signed a new senior secured term loan facility agreement of EUR 20 million with Nordea Bank Abp, filial i Sverige as lender (the “Term Facility”). The net proceeds of the Term Facility will be applied towards the refinancing of revolving loans outstanding under Transcom’s existing EUR 45 million super senior revolving facility (the “Super Senior

    Transcom is working from home – Securing our people, clients and business

    “Transcom has passed a milestone. In response to the Covid-19 pandemic, more than half of our employees have moved to a work at home model. And we have accomplished this in just three weeks. This is a truly remarkable achievement by our people”, says Jonas Dahlberg, CEO of Transcom.   Transcom has two critical missions in the Covid-19 pandemic. First and foremost, to keep Transcom’s employees safe and avoid further transmission of the virus. Secondly, to contribute to keep society up and running, by ensuring continuity of service to our clients. Through work at home (WAH), Transcom

    Transcom Holding AB (publ): COVID-19 update

    Transcom has two critical missions in the Covid-19 pandemic. First and foremost, we will keep our employees safe and avoid further transmission of the virus. Secondly, we will contribute to keeping society up and running.   To our first mission. During February, Transcom implemented preventive measures at all sites to actively ensure the safety of employees and prevent further spread of the coronavirus. Transcom also engaged in proactive discussions with key clients on business continuity measures, should a significant interruption arise.   To our second mission. In a situation

    Transcom Holding AB (publ) publishes an investor presentation

    NOT FOR RELEASE, PUBLICATION OR DISTRIBUTION IN OR INTO THE UNITED STATES OR TO ANY PERSON LOCATED OR RESIDENT IN ANY OTHER JURISDICTION WHERE IT IS UNLAWFUL TO DISTRIBUTE THIS ANNOUNCEMENT. Transcom Holding AB (publ) (“Transcom") has had discussions with investors on a confidential basis and, after conclusion of such discussions, today publishes an investor presentation including a business update and strategic priorities, key credit highlights and key financials.   The investor presentation may be downloaded here 

    Transcom strengthens North American leadership team

    Transcom, the international customer experience expert with leading on-, near- and offshore services and an extensive network of work at home agents in the North American market, is now strengthening its North American leadership team with the appointment of Aaron Favara as Senior Vice President, Global Accounts & Virtual Work. Aaron will lead the global strategy and delivery for large North American based accounts across Transcom’s extensive and growing geographic footprint, and accelerate the expansion of Transcom’s leading global platform for virtual work, currently the only COPC

    Transcom Holding AB (publ): Invitation to Transcom fourth quarter 2019 results presentation

    Transcom are pleased to invite you to their Q4 2019 financial update call on Friday, February 14, 2020 at 9:00 CET, following the release of Q4 2019 results at 8:00 am CET. The press release will include the presentation for the call. The materials will also be available on https://www.transcom.com/en/investor-relations. Representing Transcom Jonas Dahlberg, President & CEO Presentation details Date/Time: Friday, February 14, 2020 at 9:00 CET Online Registration link: http://emea.directeventreg.com/registration/6352076 Important note: Please register via the link above at

    Transcom Holding AB (publ): Correction in third quarter results report 2019

    Transcom today published a correction of the report for the third quarter 2019, made public on November 7, 2019. The correction relates to reported values of Income tax expense, Goodwill and Deferred tax liabilities which effected the value of Equity as per September 30, 2019. The correction is not deemed to be of a price sensitive nature in relation to Transcom’s outstanding bond loan.   The correct figures for the period January to September should be €-5,842 in Income tax expense, and correct figures as of September should be €205,264 thousands for Goodwill, €25,181 thousands

    Transcom Holding AB (publ): Brent Welch to be elected as new Board Member of Transcom

    Transcom Holding AB is pleased to announce that Brent Welch is to be elected to the Transcom Board, adding in-depth sales and operational expertise supporting Transcom in its next phase of profitable growth.Brent Welch has 35+ years of experience running global operations including over a decade with Teleperformance, the largest world-wide outsourced contact center provider.  He held several executive positions there including Global COO. He has received Tele-professionals Consultant of the Year Award and TMC’s Lifetime Achievement Award, and since 2017 active in his own management and

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