FINANCIAL RESULTS FOR THE FOURTH QUARTER AND FULL YEAR 2002 Luxembourg, 13th February 2003 - Transcom WorldWide S.A. ('Transcom') (Stockholmsbörsen: TWWA, TWWB; Nasdaq: TRCMA, TRCMB), Europe's largest CRM operator by geographical footprint, today announced its financial results for the fourth quarter and year ended 31 December 2002. 2002 HIGHLIGHTS * EBITDA up 30% to €19.0 million (€14.6million) * Pre-Tax Profit more than triples to €5.0 million (€1.4 million) * Net sales up 6.1% to €228.5 million (€215.3 million) * Operating cash flow up 50% to €15.4 million * Closing liquid funds up 32% to €23.2million (€17.6million) despite acquisitions of €7.1 million * New contracts signed in fourth quarter worth €15 million in forward annualized revenues, including Dun & Bradstreet, Olivetti, Citibank Espana and Cigna Life Assurance For further information please contact: Keith Russell, President and CEO +352 27 755 000 Dwayne Taylor, Investor & Press enquiries +44 20 7321 5010 Transcom WorldWide is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 30 call center operations employing more than 7,700 people delivering services to 17 countries - Luxembourg, Sweden, France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the Netherlands, Spain, Austria, Morocco, Estonia, Latvia, Lithuania and the UK. The company provides CRM solutions for companies in a wide range of industry sectors, including telecommunications and e-commerce, travel & tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services, including inbound and outbound call handling, Interactive Voice Response, Internet Services, e-mail processing and fax broadcast. Client programs are tailor-made and range from single applications to complex programs, which are offered on a country-specific or international basis in up to 38 languages. Transcom WorldWide S.A.'A' and 'B' shares are listed on the NASDAQ National Market under the symbols TRCMA and TRCMB and on the Stockholmsbörsen O-List under the symbols TWWA and TWWB. ------------------------------------------------------------ This information was brought to you by Waymaker The following files are available for download: The full report The full report

About Us

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 27,000 customer experience specialists at 50 contact centers across 20 countries, delivering services in 33 languages to international brands in various industry verticals.