ISG recognizes Transcom as a global leader in digital CX operations and work-at-home services
The ISG Provider Lens™ 2022 Contact center - Customer Experience Services report highlights Transcom’s advanced digital capabilities, geographical strategy, and steady growth in digital deployments, as well as the performance and quality management, proprietary solutions and work-at-home hubs for its work at home services.
Transcom has been recognized as a Global and European Leader in the Contact Center - Customer Experience Services within digital CX operations and work-at-home services by the Information Services Group (ISG), a leading global technology research and advisory firm.
“In today’s competitive consumer marketplace, it’s imperative for brands to provide a top class, digital and effortless customer experience across channels. This is exactly what Transcom is about, why we are incredibly proud to be named a leader in Digital CX Operations by ISG.” says Jonas Dahlberg, President & CEO Transcom, and continues:
“But it’s not enough to provide a great service to our clients, we also need to provide an amazing experience to our people. They are the ones behind the brilliance of our clients. To attract and retain exceptional CX talent, we must ensure a modern and flexible way of working, delivering a great experience to our people, at the same time as we deliver an efficient and quality service to our clients. That’s why it feels even better to also be recognized a global leader in Work-At-Home operations by ISG”.
“Transcom has demonstrated consistent growth over years and continues to invest in portfolio enhancement. In addition to its scale of operations, Transcom’s digital capabilities include a fine combination of partnerships and proprietary solutions, and the company has accelerated its digital deployments over years. Transcom brings a well-rounded portfolio to address customer’s transformation requirements”, says Namratha, Director, and Principal Analyst at ISG.
To download a customized version of the report, click here.
For further information, please contact
Jonas Dahlberg, President & CEO Transcom
Phone: +46 (0)70 347 23 83, email: Jonas.dahlberg@transcom.com
Helene Ruda, Head of Group communications
Phone: +46 (0)70 311 7560, email: helene.ruda@transcom.com
About Transcom
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 80 contact centers and work-at-home networks across 25 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. We help our clients drive their brands forward, customer satisfaction up and operating costs down. For more information, visit www.transcom.com.