NEW AGREEMENT WITH B2 BREDBAND AB
NEW AGREEMENT WITH B2 BREDBAND AB Transcom WorldWide S.A., the European CRM specialist, today announced that it has signed an agreement with B2 Bredband AB in Sweden, to provide Customer Relationship Management services. B2 Bredband AB is a fast growing broadband provider in the Swedish business and residential market, offering voice, data and video communications. Transcom's initial two-year contract with B2 Bredband AB is for handling inbound calls relating to all customer care including telephony and internet support in Sweden. The calls will be managed at Transcom's facility in Karlskoga. "We chose Transcom for our requirements because we were impressed by its focus on quality and its ability to provide sophisticated and cost efficient solutions," said Peder Ramel CEO of B2 Bredband AB. "We are expanding rapidly and feel it is better to hand over our customer care to experts. Our employees in customer care will also be transferred to Transcom." Keith Russell, CEO of Transcom WorldWide, commented: "We are delighted that this leading organization has chosen Transcom as its partner to manage and develop its customer relationships. This new partnership is further evidence of the success of our strategy to provide a broad spectrum of high quality call center services on a local, national and pan-European basis." For further information please contact: Keith Russell, President and CEO +352 27 755 000 Dwayne Taylor, Investor Enquiries +44 20 7321 5010 Transcom WorldWide is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 34 centers employing more than 7,800 people delivering services to 18 countries - Luxembourg, Sweden, France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the Netherlands, Spain, Austria, Morocco, Poland, Estonia, Latvia, Lithuania and the UK. The company provides CRM solutions for companies in a wide range of industry sectors, including telecommunications and e-commerce, travel & tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services, including inbound and outbound call handling, Interactive Voice Response, Internet Services, e-mail processing and fax broadcast. Client programs are tailor-made and range from single applications to complex programs, which are offered on a country-specific or international basis in up to 38 languages. Transcom WorldWide S.A.'A' and 'B' shares are listed on the Stockholmsbörsen O-List under the symbols TWWA and TWWB. This press release contains certain "forward-looking statements" with respect to our expectations and plans, strategy, management's objectives, future performance, costs, revenues, earnings and other trend information. It is important to note that our actual results in the future could differ materially from those anticipated in forward- looking statements depending on various important factors. All forward-looking statements in this press release are based on information available to us on the date hereof. All written or oral forward-looking statements attributable to Transcom WorldWide, any Transcom WorldWide members or persons acting on our behalf are expressly qualified in their entirety by the factors referred to above. We do not intend to update these forward-looking statements. ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2003/06/13/20030612BIT00950/wkr0001.doc http://www.waymaker.net/bitonline/2003/06/13/20030612BIT00950/wkr0002.pdf