New agreements with Optima Direct, Shell and Findexa

NEW AGREEMENTS WITH OPTIMA DIRECT, SHELL AND FINDEXA Transcom WorldWide S.A., the European call center specialist, today announced that it has signed agreements with three new customers. The contracts are estimated to be worth an initial E5 million in 2002. The agreements are with Optima Direct WWAV Rapp Collins, the world's largest direct marketing agency specialising in telemarketing, Svenska Shell AB subsidiary Shell Direct, the Swedish heating oil supplier, and Findexa Eesti Limited, Estonia's market-leading telephone and business directory company. Optima Direct has contracted Transcom to provide customer relationship management services for its client, Worldcom. Worldcom is the world's largest communications corporation with 22 million customers worldwide and business telecommunications service operations in 15 European countries. With effect from this month, Transcom's call centers in Halle, Rostock and Zurich will be responsible for outbound sales calls to support the marketing of Worldcom services to businesses in Germany and Switzerland. The contract with Shell Direct is for the handling of inbound calls relating to consumer sales of heating oil and associated customer services in Sweden. The calls will be managed at Transcom's facility in Borås. The agreement with Findexa covers inbound call center services (so- called 'talking yellow pages') in Estonia in relation to the launch of the Company's new 'Infoline 119' product, which builds on its successful directory and internet businesses in 11 European countries. The contract has been awarded to Transcom's call center in Tallinn in Estonia. "Our cooperation with Transcom is in line with our aim to offer our customers additional advantages such as longer business hours and faster handling times. Transcom offers an efficient channel for us to reach our customers with competitive offers," said Johan Hedén, CEO of Shell Direct. "High quality customer service is essential to the success of our business. We had always planned to outsource this service and took a number of factors into account when selecting our partner, including technical equipment and know how, quality of personnel and corporate culture. On this basis, we believe that Transcom can supply the best solution," said Vallar Soone, Sales Manager at Findexa. Vigo Carlund, CEO of Transcom WorldWide, commented: "We are delighted that these leading organizations have chosen Transcom as their partner to manage and develop their customer relationships. These new partnerships are further evidence of the success of our strategy to provide a broad spectrum of high quality call center services on a local, national and pan-European basis." For further information please contact: Vigo Carlund, President and CEO +46 8 562 000 00 Matthew Hooper, Investor & Press enquiries +44 20 7321 5010 Transcom WorldWide is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 26 call center operations employing 6000 people in 15 countries - Luxembourg, Sweden, France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the Netherlands, Spain, Austria, Morocco, Estonia and Latvia. The company provides CRM solutions for companies in a wide range of industry sectors, including telecommunications and e-commerce, travel & tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services, including inbound and outbound call handling, Interactive Voice Response, Internet Services, e-mail processing and fax broadcast. Client programs are tailor-made and range from single applications to complex programs, which are offered on a country-specific or international basis in up to 37 languages. Transcom WorldWide S.A.'A' and 'B' shares are listed on the NASDAQ National Market under the symbols TRCMA and TRCMB and on the Stockholmsbörsen O-List under the symbols TWWA and TWWB. ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2002/01/09/20020109BIT00300/bit0002.doc http://www.waymaker.net/bitonline/2002/01/09/20020109BIT00300/bit0002.pdf