Transcom acquires luxury fashion e-commerce and retail CX specialist Forcontact
Transcom, a global customer experience specialist, today announced the acquisition of Forcontact, a customer services provider specialized in luxury fashion and retail e-commerce. Forcontact, founded in 2008 and headquartered in Switzerland, has 650 employees across six sites. Forcontact is mainly serving the Italian market and delivers services from nearshore locations in Albania (3 sites), Croatia, Kosovo, and Spain.
“Transcom has a stronghold in the ecommerce & tech sector, and a big network of nearshore sites in the European footprint targeting the Italian, French and German markets. By adding the knowhow of a pure e-commerce luxury fashion and retail CX specialist, we’ll further strengthen our attractiveness to the segment, as well as strengthening Forcontact’s abilities to continue on their successful journey leveraging the reach and competence of a global company”, says Jonas Dahlberg, President & CEO, Transcom.
"Joining the Transcom group is a great opportunity for us. Transcom's global footprint and advanced digital customer service solutions, our combined mix of expertise and international presence will guarantee our joint success" adds Mariano Forgione, CEO of Forcontact.
"We are pleased to have a partner that will give us a bigger footprint in the sectors that best represent Made in Italy. We are excited about working together to bring customized, digital and highly specialized solutions to our clients at scale" concludes Gianluca Gemma, CEO Cluster Italy, Transcom.
For further information, please contact
Jonas Dahlberg, President & CEO Transcom
Phone: +46 (0)70 347 23 83, email: Jonas.dahlberg@transcom.com
Snejana Koleva, Chief Financial Officer
Phone: + 46 (0)70 508 3830, email: snejana.koleva@transcom.com
Helene Ruda, Head of Group communications
Phone: +46 (0)70 311 7560, email: helene.ruda@transcom.com
About Transcom
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 80 contact centers and work-at-home networks across 25 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. We help our clients drive their brands forward, customer satisfaction up and operating costs down. For more information, visit www.transcom.com.