Transcom acquires timeframe
Transcom, a global leader in digital CX solutions, today announced the acquisition of timeframe, a premium service provider of customer care, sales, marketing, and video identification services. Timeframe’s over 700 highly qualified employees are serving primarily logistic, energy and ecommerce companies from seven locations in Germany (2), Portugal (2), and Greece (3).
“We’re happy to welcome timeframe to Team Transcom. This acquisition will further strengthen our on- and nearshore offering, especially in the German language. It also means that we’re expanding our footprint to Greece, a location with a large talent pool for many European languages”, says Jonas Dahlberg, President & CEO, Transcom.
“German language services are in high demand. Expanding our capabilities with seven new sites, of which three in a highly attractive multilingual environment, will bring many opportunities for existing and new clients”, says Robert Kresing, MD Central & Iberia Cluster, Transcom.
“We’re very pleased to join the Transcom team! Our clients will benefit from Transcom’s global reach, and extensive experience within the eCommerce, logistics and tech space. Also Transcom’s portfolio of progressive AI solutions for customer experience as well as other digital capabilities will be of benefit to our clients. For our employees, this brings opportunities for professional growth in a global setting”, says Christoph Glaesser, CEO, timeframe.
For further information, please contact
Jonas Dahlberg, President & CEO Transcom
Phone: +46 (0)70 347 23 83, email: Jonas.dahlberg@transcom.com
Snejana Koleva, Chief Financial Officer
Phone: + 46 (0)70 508 3830, email: snejana.koleva@transcom.com
Helene Ruda, Head of Group communications
Phone: +46 (0)70 311 7560, email: helene.ruda@transcom.com
About Transcom
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 85 contact centers and work-at-home networks across 27 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. We help our clients drive their brands forward, customer satisfaction up and operating costs down. For more information, visit www.transcom.com.