TRANSCOM ANNOUNCES THE OPENING OF ITS FIRST SITE IN CHILE
Transcom WorldWide S.A. (“Transcom”), the European CRM and debt collections specialist, today announced the opening of a new call centre in Concepción, Chile.
The new service centre, which began operations on Saturday, is Transcom's first development in Latin America and follows some very successful trials in the region. This new centre is initially being developed to cater for the Spanish market and it is expected to absorb business growth from existing clients in Spain. In addition to this, the centre is likely to support the US Hispanic market in the future.
The Concepción call centre will initially open with 300 seats and Transcom expects capacity at the facility to grow significantly during 2007.
Keith Russell, CEO of Transcom, commented: "We are very pleased to have opened our first facility in Chile and we expect the operation to deliver cost savings to our clients and improved margins for Transcom in 2007. We are able to develop a high calibre team in this location which will enable us to provide an excellent quality of service to both our existing and future clients."
For further information please visit www.transcom.com or contact:
Keith Russell, President & CEO
+352 27 755 000
Noah Schwartz, Investor & Media Enquiries
+44 20 7321 5032
About Transcom
Transcom WorldWide S.A. is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 50 service centres employing more than 12,200 people delivering services to 28 countries – Austria, Belgium, Chile, Croatia, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, the Czech Republic, the Netherlands, Serbia, the UK, the USA and Tunisia.
The company provides CRM solutions for companies in a wide range of industry sectors, including telecommunications and e-commerce, travel & tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services, including inbound communication; telemarketing and outbound; Administrative Tasks; Web servicing; CRM Consultancy Service; Contract Automation; Credit Management Service; Legal Services; and Interpretation Services. Client programs are tailor-made and range from single applications to complex programmes, which are offered on a country-specific or international basis in up to 33 languages.
Transcom WorldWide S.A. ‘A’ and ‘B’ shares are listed on the Stockholmsbörsen O-List under the symbols TWWA and TWWB.