Transcom Holding AB (publ): Brent Welch to be elected as new Board Member of Transcom

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Transcom Holding AB is pleased to announce that Brent Welch is to be elected to the Transcom Board, adding in-depth sales and operational expertise supporting Transcom in its next phase of profitable growth.

Brent Welch has 35+ years of experience running global operations including over a decade with Teleperformance, the largest world-wide outsourced contact center provider.  He held several executive positions there including Global COO. He has received Tele-professionals Consultant of the Year Award and TMC’s Lifetime Achievement Award, and since 2017 active in his own management and strategy consulting firm.

“We are very pleased to have someone as highly qualified as Brent Welch join our Board of Directors. His hands-on; in-depth contact center operations, management and sales expertise can be leveraged to move Transcom to the next level and beyond, especially in gaining a stronger foothold in the North American market where his insights will be highly valuable”, says Transcom Chairman Fredrik Cappelen.

Transcom is an international customer experience provider with about 27,000 employees serving Europe, North America and the global English-speaking markets. Over the last two and a half years, Transcom has developed a strong digital offering, and is growing quickly in segments such as e-commerce, financial services and logistics.

For further information, please contact

Fredrik Cappelen, Chairman of the Board
Phone: +46 (0)70 567 08 00, email:

Helene Ruda, Head of Group communications
Phone: +46 (0) 70 311 7560, email:


About Transcom

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 27,000 customer experience specialists at 50 contact centers across 20 countries, delivering services in 33 languages to international brands in various industry verticals.

This information is information that Transcom Holding AB is obliged to make public pursuant to the EU Market Abuse Regulation and the Securities Markets Act. The information was submitted for publication, through the agency of the contact person set out above, at 8:00 CET on December 17, 2019.


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