Transcom Holding AB (publ): Brian Johnson announced as Transcom’s new President & CEO
The Board of Transcom Holding AB (publ) has appointed Brian Johnson to the position of President & CEO effectively March 25. Transcom, a global CX services provider, has gone through a solid transformation in the past five years, increasing revenue and profitability, elevating client and employee satisfaction while making a strategic shift towards digital, near- and offshore delivery and fast-growing client segments.
“AI has sparked the fifth industrial revolution, bringing enormous potential for the CX services industry. The next phase in Transcom’s successful evolution is all about taking full advantage, accelerating growth and continuing to shift to offshore delivery powered by AI. We’re thrilled to have such an experienced leader joining us on the journey. Brian has not only led huge, and hugely successful operations, but has a deep understanding of the transformative powers of cutting edge technology”, says Fredrik Cappelen, Chairman of the Board.
“I’ve followed Transcom closely over the past years, and am impressed. It is an organization with a clear strategy, a winning team, great clients, and the financial results to reflect it. The dedication to top notch delivery and keeping in step with the advancements in AI and digital go hand in hand with this success. I am beyond proud to be asked to lead such a great company backed by a world class ownership group and Board of Directors”, says Brian Johnson and continues;
“While some might fear the future when it comes to AI and its impacts, Transcom has embraced the digital world with a clear understanding of how to harness it to maximize the customer experience and fuel further growth. As a team, we will continue down this path of transformation as we take the organization to the next level of success and beyond.”
Brian Johnson has over 30 years’ experience in the CX services industry and Business Process Outsourcing. He spent 17 years with Teleperformance, where he served as the CEO for the English World region, and most recently as CEO of Americas at Foundever, formerly Sitel Group. Brian is currently an Executive Board Member of Ascent Business Partners, focusing on helping companies digitally transform their business and customer journeys through AI and cutting edge solutions.
For further information, please contact
Fredrik Cappelen, Chairman of the Board
Phone: +46 (0)70 567 08 00, email: fredrik.cappelen@investab.se
Helene Ruda, Head of Group Communications
Phone: +46 (0) 70 311 7560, email: helene.ruda@transcom.com
About Transcom
Transcom provides AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 90 contact centers and work-at-home networks across 29 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. We help our clients drive their brands forward, customer satisfaction up and operating costs down. For more information, visit www.transcom.com.
