Transcom opens its first call center in Poland
TRANSCOM OPENS ITS FIRST CALL CENTER IN POLAND Transcom WorldWide S.A., the European CRM specialist, today announced that it has opened it first call center in Poland. The call center, located in the city of Olsztyn in Northern Poland, will trade as a subsidiary of Transcom WorldWide. It will commence operations in July 2003 and it is expected, in the longer term, to employ around 250 people. The opening of the call center in Olsztyn, which is being funded from Transcom's existing cash flow, continues Transcom's policy of opening call center operations in cost efficient locations. The new call center has already signed up a number of clients. Keith Russell, CEO of Transcom WorldWide, commented: "The opening of a new call center in Olsztyn is an important step for Transcom in expanding its business in Eastern Europe. The CRM industry in Poland is relatively immature, and in a country of 39 million people, it offers Transcom an excellent opportunity to enter this market at an early stage in its development". For further information please contact: Keith Russell, President and CEO +352 27 755 000 Dwayne Taylor, Investor Enquiries +44 20 7321 5010 Transcom WorldWide is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 34 centers employing more than 7,800 people delivering services to 18 countries - Luxembourg, Sweden, France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the Netherlands, Spain, Austria, Morocco, Poland, Estonia, Latvia, Lithuania and the UK. The company provides CRM solutions for companies in a wide range of industry sectors, including telecommunications and e-commerce, travel & tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services, including inbound and outbound call handling, Interactive Voice Response, Internet Services, e-mail processing and fax broadcast. Client programs are tailor-made and range from single applications to complex programs, which are offered on a country-specific or international basis in up to 38 languages. Transcom WorldWide S.A.'A' and 'B' shares are listed on the Stockholmsbörsen O-List under the symbols TWWA and TWWB. This press release contains certain "forward-looking statements" with respect to our expectations and plans, strategy, management's objectives, future performance, costs, revenues, earnings and other trend information. It is important to note that our actual results in the future could differ materially from those anticipated in forward- looking statements depending on various important factors. All forward-looking statements in this press release are based on information available to us on the date hereof. All written or oral forward-looking statements attributable to Transcom WorldWide, any Transcom WorldWide members or persons acting on our behalf are expressly qualified in their entirety by the factors referred to above. We do not intend to update these forward-looking statements. ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2003/06/05/20030605BIT01060/wkr0001.doc http://www.waymaker.net/bitonline/2003/06/05/20030605BIT01060/wkr0002.pdf