Transcom opens third call center in Italy
TRANSCOM OPENS THIRD CALL CENTER IN ITALY Transcom WorldWide S.A., the European CRM specialist, today announced that it is to open a third Italian call center in Lecce, Southern Italy at the beginning of 2003. The call center will trade as a branch of Transcom WorldWide SpA and is expected to have 208 employees by the end of the second quarter next year. Transcom established its first call center in Milan in April 1999 and its second call center in L'Aquila in July 2000. The new call center, which is being funded entirely from Transcom's operating cash flow, will build on Transcom's ability to provide customer relationship management services to the Italian market. Keith Russell, CEO of Transcom WorldWide, commented: "The new call center in Lecce will add capacity to our existing facilities in Italy, where we already have 736 call handling agents. This development further extends our leadership as the call center operation with the widest geographical coverage of any call center operation in Europe. Once we have reached full capacity in Lecce, we will fast be approaching a total of more than 7,800 call handling agents across Europe". For further information please contact: Keith Russell, President and CEO +46 8 562 000 00 Matthew Hooper, Investor & Press enquiries +44 20 7321 5010 Transcom WorldWide is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 31 call center operations employing more than 7,600 people in 16 countries - Luxembourg, Sweden, France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the Netherlands, Spain, Austria, Morocco, Estonia, Latvia and Lithuania. The company provides CRM solutions for companies in a wide range of industry sectors, including telecommunications and e-commerce, travel & tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services, including inbound and outbound call handling, Interactive Voice Response, Internet Services, e-mail processing and fax broadcast. Client programs are tailor-made and range from single applications to complex programs, which are offered on a country-specific or international basis in up to 38 languages. Transcom WorldWide S.A.'A' and 'B' shares are listed on the NASDAQ National Market under the symbols TRCMA and TRCMB and on the Stockholmsbörsen O-List under the symbols TWWA and TWWB. ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2002/09/19/20020919BIT00550/wkr0001.doc http://www.waymaker.net/bitonline/2002/09/19/20020919BIT00550/wkr0002.pdf