Transcom Taps Sanas to Ensure Completely Noise-Free Customer Interactions in BPO Operations
Sanas’ Speech Understanding Platform is enhancing communication for Transcom customers worldwide.
Stockholm, Sweden and Palo Alto, CA – Transcom, a global leader in business process outsourcing (BPO) and customer experience services, has partnered with Sanas, provider of the world’s first Speech Understanding Platform, to deploy its Noise-Cancellation and Real-Time Accent-Translation solutions. With this move, Transcom now offers 100% noise-free communication for customer interactions. Through this collaboration, Transcom’s 85+ call centers across 29 countries will now integrate Sanas’ advanced Noise-Cancellation technology, setting a new benchmark for customer support clarity and quality on a global scale.
“Sanas’ Real-Time Accent Translation is seeing great adoption from the market with more than 40,000 agents using it. As we work towards building a more understanding world, offering free-forever Noise Cancellation was a natural step to uplevel the entire CX. By the end of 2024, we will have more than 250,000 agents using our free Noise cancellation product, and Transcom being one of the few early BPOs to go completely noise-free is a great milestone in that direction. We are grateful for Transcom’s continued partnership and trust,” said Sharath Keshava Narayana, Co-founder & President of Sanas.
Initially impressed by Sanas’ Real-Time Accent-Translation capabilities, Transcom saw immense potential for smoother, more effective communication across geographic regions, reducing barriers for clients considering offshore support. Sanas’ patented, AI-powered technology adapts the speaker’s accent in real-time, empowering Transcom’s contact center agents across regions with different accents to offer seamless customer interactions.
“With Sanas’s Industry-defining Noise-Cancellation technology, we’re enhancing customer satisfaction for our clients through crystal-clear communication. Partnering with Sanas to bring this innovation to our clients globally was an easy decision,” said Brian Johnson, CEO of Transcom.
Through this partnership with Sanas, Transcom is poised to redefine customer expectations for call quality, aiming to improve customer satisfaction score (CSAT) scores, optimize the customer journey, and create frictionless communication that elevates the support experience. Through their work together already, Transcom and Sanas have already seen a 14% increase in First call resolution (FCR), and a 24% improvement in likelihood to recommend (LTR), and this is just the beginning. By combining Transcom’s commitment to world-class customer support with Sanas’ cutting-edge speech-to-speech technology, the two companies are establishing a new gold standard for clarity, accessibility, and customer satisfaction in the BPO industry.
For further information, please contact
Transcom: Marzia Ongaretti Phone: 0039 3356470291, email: marzia.ongaretti@transcom.com
Sanas: hello@sanas.ai
About Transcom
Transcom provides AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 85 contact centers and work-at-home networks across 29 countries, creating brilliant experiences in customer care, sales, content moderation and back office services. We help our clients drive their brands forward, customer satisfaction and decrease operating costs. For more information, visit transcom.com.
About Sanas
Sanas provides the world's first Real-Time Speech Understanding Platform powered by its patented generative AI technologies. Born from a mission to power a kinder, more compassionate world, Sanas is pioneering a revolution in human connection by making global, real-time communication more inclusive. Today, Sanas offers Real-Time Accent Translation and free-forever Noise Cancellation. Founded in 2020, Sanas is led by a team of exceptional cofounders, including CEO Maxim Serebryakov, CTO Shawn Zhang, and COO Sharath Keshava Narayana. To learn more, visit sanas.ai.