Transcom wins new customer contracts
TRANSCOM WINS NEW CUSTOMER CONTRACTS Transcom WorldWide S.A., the European call center specialist, today announced that it has secured new contracts to provide customer relationship management services for leading international companies; Daimler Chrysler, Aramark, Stock Austria and KPNQwest. The outsourcing agreements are estimated to be worth an initial E2 million in the first year. Daimler Chrysler, one of the world's leading automotive, transportation and service companies, has contracted Transcom to manage a customer care inbound telephone hotline in Germany, from its call center in Halle. Transcom will also handle outbound lead generation and appointment setting in Germany on behalf of Aramark, one of the world's leading managed services businesses, from Transcom's facility in Rostok. Stock Austria, Austria's market leading beverage production and distribution company, has retained Transcom to provide inbound customer care call handling from its center in Vienna. The call center will also take all inbound customer care telephone calls on behalf of KPNQwest in Austria. KPNQwest is the second largest business-to-business Internet Service Provider (ISP) in Europe. Vigo Carlund, CEO of Transcom WorldWide, commented: "Our international sales have continued to show strong momentum since the beginning of the year. These new agreements are with leading national and international brands with extensive customer bases. The selection of Transcom to manage their customer relationships highlights the quality of our agents and technology, as well as the range of our services in Europe." For further information please contact: Vigo Carlund, President and CEO +46 8 562 000 00 Matthew Hooper, Investor & Press enquiries +44 20 7321 5010 Transcom WorldWide is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 26 call center operations employing 6,100 people in 15 countries - Luxembourg, Sweden, France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the Netherlands, Spain, Austria, Morocco, Estonia and Latvia. The company provides CRM solutions for companies in a wide range of industry sectors, including telecommunications and e-commerce, travel & tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services, including inbound and outbound call handling, Interactive Voice Response, Internet Services, e-mail processing and fax broadcast. Client programs are tailor-made and range from single applications to complex programs, which are offered on a country-specific or international basis in up to 37 languages. Transcom WorldWide S.A.'A' and 'B' shares are listed on the NASDAQ National Market under the symbols TRCMA and TRCMB and on the Stockholmsbörsen O-List under the symbols TWWA and TWWB. ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2002/03/05/20020305BIT00880/wkr0001.doc http://www.waymaker.net/bitonline/2002/03/05/20020305BIT00880/wkr0002.pdf