Organisational needs often forgotten in developing countries’ IT education

A shortage of skilled IT service management professionals constitutes an obstacle for the efficient use of information and communication technology, and is a particular challenge for the least developed countries, such as Tanzania. Tanzanian universities offer a high level of education in, for example, computer science and software design, but not in information technology. This is problematic, because graduates of information technology programmes typically develop ICT services within organisations. In a recent study completed at the University of Eastern Finland, a new approach