Patients to be more involved in decision-making
Patient safety will not improve just by setting new rulesFor the purpose of improving patient safety, VTT Technical Research Centre of Finland has developed a new management model based on customer needs. All the actors taking part in the organizational activity in social and health care organizations play a key role in safety management – including the patient. Both in Finland and abroad, there is a clear need for the systematic improvement of patient safety. Patient safety cannot be improved by simply making new rules. On the contrary, sometimes new rules could make the work of healthcare