Intelcia streamlines its inbound and outbound call centre operations with Teleopti WFM
Teleopti, a global leader in workforce management (WFM) software, announced today that Intelcia, a Moroccan leader in the CRM outsourcing industry, has chosen Teleopti´s WFM solution, to streamline its call centre operations.“The Intelcia group has expanded and become international through the acquisition of several companies in Morocco and France. The company worked with different tools and processes and we needed a new common solution for operations planning”, says Youssef El Aoufir, Managing Director. “The new solution needed to be deployed and used efficiently in all our locations, both