Global Healthcare Tech Company Transforms Customer Experience with Groundbreaking IVR Solution
A leading global healthcare technology company with a global team of +90,000 employees across 150 countries has made significant strides in transforming the operations and service level of its Cardiovascular Patient Technical Services Group. Patients calling for urgent support and information relating to cardiovascular health have been provided with major improvements in customer service, ensuring their calls are answered faster and with greater accuracy. A critical improvement for those requiring emergency support. By adopting technology that provides better solutions for patients,