Avidly's new Customer Success Directors: Listen, trust and work together!
Marketing service agency Avidly strengthens its team by two Customer Success Directors. Vilma Kärkkäinen worked previously for OMD Finland and Kirsi Nipuli for Dingle.What is needed to make the customer experience as good as possible? Vilma Kärkkäinen: You need to listen to the customer with huge ears. An atmosphere of trust can be created by working together with your customers and by learning to understand and know them. If you notice you’re afraid to bring up new, even crazy ideas to your client, then the level of trust is not high enough. Then you end up doing something very average.